Urgent Care & ED

AI answering service built for urgent care clinics and emergency departments

Urgent care and emergency departments need 24/7 answering that triages calls and routes critical patients. MedReception answers every call, identifies emergencies, and escalates to your team.

Answer every incoming call during all hours without voicemail delays
Triage calls based on chief complaint and vital symptom flags to identify emergencies
Route urgent and life-threatening calls to on-call providers or transfer to 911
Log routine calls and non-urgent follow-ups as appointment requests or callback tasks
Capture patient demographics and chief complaint for structured summary review before arrival
Reduce 911 transfers for avoidable cases with structured triage questions

How it pays back

Every emergency call reaches a clinician, not voicemail

When a caller describes severe symptoms, the AI identifies the emergency and immediately routes the call to your on-call provider or emergency services. No message left unheard.

Triage before arrival reduces chart and room delays

The AI captures chief complaint, symptom onset, relevant history, and allergies during the call. Your clinician receives a structured summary before the patient arrives, so workup starts faster.

Reduce call volume to 911 for cases you can handle

Well-designed triage questions help distinguish true emergencies from urgent but stable cases you can direct to your urgent care or advise via phone.

HIPAA compliant (verified by Compliancy Group) call logging for liability and quality review

MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Every call is logged, triage decisions are documented, and your team can audit and improve protocols.

Every call answered

No voicemail or call abandonment

Chief complaint pre-captured

Structured summary ready before arrival

HIPAA compliant (verified by Compliancy Group) by design

Verified by Compliancy Group, BAA included

Frequently asked questions

How does MedReception triage emergency calls?

You configure triage rules based on your protocols. The AI asks about chief complaint, symptom severity, and any critical flags (e.g., chest pain, difficulty breathing). If triggered, the call transfers immediately to your on-call provider or 911.

Can the AI identify when someone needs immediate transfer to 911?

Yes. Your triage rules define which symptoms or responses warrant immediate 911 transfer. The AI follows those rules and transfers the call with no delay.

What if a caller is having an emergency and cannot speak clearly?

If the AI detects extreme distress or no clear response, it follows your emergency protocol, which typically includes an immediate 911 transfer and logging the call for follow-up.

How do on-call providers access the call summary?

The AI's structured summary is logged in a dashboard and can be texted or emailed to your on-call provider. If you use one of our named EHR integrations, appointment bookings and patient demographics sync to your clinical system; the clinical summary is provided as a structured, pasteable document for your team to review and file.

Can MedReception handle callbacks for non-urgent patients?

Yes. Routine calls and non-emergency follow-ups are logged as callback tasks or appointments. Your staff handles them during office hours.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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