AdvancedMD Workflow
Katie answers every after-hours call, captures the caller's reason and callback request, and sends a structured summary your staff reviews and enters into AdvancedMD.
When Katie escalates an urgent call, the provider hears why the caller is calling. No provider guessing on callback.
After-hours calls that ask to schedule arrive as structured requests on your scheduler's desk at 8 am. No caller has to repeat themselves.
Katie answers every call. Your staff wakes up to a list of callers and reasons, not a stack of voicemails to transcribe.
Every after-hours call answered
No voicemail, no missed caller intent
Urgent calls escalated
On-call provider notified with caller context
Non-urgent messages queued
Waiting for your team at the start of business
HIPAA compliant, verified by Compliancy Group
BAA included; encrypted call logs and recordings
Katie recognizes urgent language and can immediately escalate to your on-call provider or emergency number. You set the rules for what triggers escalation.
Katie captures urgent appointment requests and alerts your on-call provider. Your staff confirms and enters the appointment into AdvancedMD once you return.
Katie logs every call with the caller's name, phone, reason, and requested callback time. This summary arrives for your team to review and process into AdvancedMD.
No. Katie uses your main practice phone number. When your office closes, Katie answers. When you open, your team resumes. No number changes needed.
Yes. Katie can answer all calls or only after-hours calls. You control the routing and escalation rules.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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