Call Routing
The AI listens for chief complaints and urgency cues during intake calls, then immediately routes high-priority cases to your staff or on-call provider instead of booking routine appointments.
A patient calling with chest pain bypasses the scheduling flow. The AI recognizes the severity, holds the line, and alerts your provider immediately—no triage delay, no waiting.
When the phone rings, your provider already knows the caller's name, the chief complaint, vital details, and severity level. No 'hold on while I pull up the chart.'
Urgent calls are identified and routed in seconds, not minutes. This is especially critical for acute conditions, post-operative complications, and medication emergencies.
Urgent calls escalated in real time
Chief complaints analyzed and routed to staff or on-call within seconds of detection
Caller context passed before pickup
Provider hears name, chief complaint, and severity before the call connects
All escalations logged
Time, caller, chief complaint, and routing decision recorded for your records
Routine calls unaffected
Non-urgent scheduling and info requests continue to booking without delay
It listens for key phrases and medical terminology—'chest pain,' 'can't breathe,' 'severe bleeding,' 'passed out,' 'anaphylaxis,' 'overdose.' It also detects caller tone and confirms severity by asking follow-up questions.
The call rings to your main line or a specific provider extension you configure. If they don't answer, it routes to a backup contact. All attempts are logged. You can also set it to page an on-call provider or send a text alert to your team.
Yes. If a caller reports life-threatening symptoms, the AI can offer to call 911 on their behalf or provide your local ED phone number. This is configurable based on your protocol.
If the AI detects a keyword but the caller clarifies it's not an emergency, the call returns to the booking flow. For example, 'I have chest pain from my rib fracture from last month' might not warrant escalation if the patient is calling for a follow-up appointment.
Yes. You configure which staff members or providers are on-call for different times and call types. The AI routes escalations to the right person based on your Accuro settings and your on-call protocol.
Workflow Hub
Call routing and triage
How AI routes urgent calls to the right person and routine calls to the schedule.
EMR Integration
AI receptionist for Accuro
Accuro-native integration with appointment sync and patient demographics write-back.
Workflow Hub
After-hours call handling
24/7 urgent call detection and escalation to on-call providers.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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