Cost & ROI

Why 8x8 practices choose AI reception over hiring and system upgrades

Compare the true cost of hiring additional front-desk staff, upgrading your 8x8 IVR, or adding a separate voicemail service versus deploying an AI receptionist through 8x8.

No expensive IVR module upgrades or per-minute charges for call routing
Avoid the payroll, benefits, and training costs of a dedicated receptionist or part-time staff member
One AI handles call volume that would require 1–2 FTEs in a typical practice
Transparent, usage-based pricing—no surprise overage fees on your 8x8 bill
Faster ROI than hiring: deploy in days, not weeks
Scales with your practice: pay for what you use, add features as you grow

How it pays back

No Hiring Timeline

Deploy in days, not weeks. A new AI receptionist is ready after your EMR and hours are configured.

Predictable Monthly Spend

AI receptionist cost is fixed or variable based on call volume—no payroll taxes, benefits, or turnover surprises.

IVR Fees Eliminated

Replace your 8x8 IVR module or third-party call-routing system with native AI—save on licensing and per-call fees.

No Vacation, Sick, or Turnover Coverage

AI receptionist runs 24/7/365. No coverage gaps, no last-minute scheduling scrambles.

Clear cost structure

Usage-based or monthly fee for calls handled and features enabled

Payroll-independent

No salary, benefits, taxes, or hiring overhead

On-demand scaling

Add call volume or features without renegotiating contracts

Faster deployment

Ready in days versus weeks or months for staff recruitment and onboarding

Frequently asked questions

How much does the AI receptionist cost?

Pricing is based on call volume, features, and EMR integration complexity. Request a custom quote based on your practice's call patterns and intake requirements. We do not publish per-minute or seat-based rates that change with 8x8 upgrades.

Is the AI receptionist cheaper than hiring a part-time receptionist?

For most practices, an AI receptionist offers cost advantages over a part-time front-desk hire. AI doesn't require benefits, taxes, training, or coverage during vacations.

Can we turn off the AI receptionist during busy periods?

Yes. You control when AI is active. Many practices use it for after-hours and lunch, then switch to live staff during peak hours—or keep it on all day to reduce staff phone burden.

Does upgrading 8x8 change AI receptionist pricing?

No. AI receptionist pricing is separate from your 8x8 calling plan. Upgrading or downgrading 8x8 features does not affect AI cost.

What if we outgrow our current AI plan?

AI receptionist scales with you. As call volume increases, you simply move to a higher tier or add features. No renegotiation required—flexible month-to-month or annual terms.

Bring this to your practice

See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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