After-Hours
AI receptionist that answers calls 24/7 without voicemail, books appointments, and captures patient intake, so no call goes unanswered when your staff is not available.
Callers reach a live AI receptionist at night, on weekends, and on holidays. Your practice answers every inbound call, even when the office is closed.
The AI checks your schedule, confirms availability, and books appointments. Staff see a summary in the EHR or portal and confirm the booking once they return.
New patients answer intake questions during the call. Answers are returned as a structured summary your staff review and file, reducing check-in time.
If a patient reports chest pain, difficulty breathing, or another critical symptom, the AI transfers the call to your on-call clinician or directs them to emergency services.
Every call answered
Day or night, no voicemail dead ends
Appointment bookings and demographics
Write to EHR; staff confirm and file intake summary
Urgent calls escalated
Critical symptoms detected and routed to on-call clinician
Named EMR integrations
athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD
Katie, the MedReception AI receptionist, answers every call. She greets the caller, asks what they need, and either books an appointment for the next available slot, captures their intake information, or escalates urgent calls to your on-call clinician or emergency services.
Yes. Katie checks your schedule in your EHR, confirms availability, and writes the appointment booking and new patient demographics directly to your system. Your staff see the new booking and can review the intake summary captured on the call.
Yes. The AI asks common intake questions during the call. Answers are returned as a structured summary that your staff review and file into the patient record.
The AI listens for urgent symptoms (chest pain, difficulty breathing, loss of consciousness, etc.) and immediately transfers the call to your on-call clinician or directs the patient to 911.
No. The AI receptionist integrates with your existing phone number and EHR. About a week from signup, your number is ready to receive calls through Katie.
If the AI cannot understand the caller or the request is complex, she offers to transfer the call to your staff voicemail or to the on-call clinician. Your team can listen to the full call recording in the MedReception portal and follow up.
Related Topic
After-hours call handling
How AI reception works when your office is closed.
Next step
What happens instead of voicemail
Why a call that reaches voicemail is usually lost, and what answers it instead.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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