Cerbo EHR · Foundational
After-Hours Triage for Cerbo Practices
AI escalation logic for functional medicine and DPC practices covering nights, weekends, and holidays.
Section 1
After-hours is a DPC differentiator — and a liability
Direct primary care and concierge practices market 24/7 access as a core membership benefit. But without structured triage, after-hours calls are either all escalated (burning out the on-call provider) or all logged for morning (leaving urgent symptoms unaddressed).
MedReception AI's after-hours logic uses configurable symptom triggers and membership-tier rules to sort calls into three buckets: escalate now, call back in the morning, or self-service resolution.
Section 2
Triage categories for functional medicine
Functional medicine patients often call after-hours with questions about supplement reactions, protocol adjustments, or lab interpretation. These are not emergencies but they feel urgent to the patient.
AI captures the symptom description, determines urgency against your clinical rules, and either connects the on-call provider, logs a structured morning task in Cerbo, or provides a safe holding response with a specific callback time.
- Immediate escalation: chest pain, anaphylaxis signs, severe neurological symptoms, psychiatric crisis
- Same-night callback: medication reaction, significant protocol side effect, urgent lab question
- Morning Cerbo task: routine protocol question, supplement timing, appointment logistics
- Self-service: office hours, location info, portal password reset, non-urgent admin
Section 3
Morning digest in Cerbo
Every after-hours contact — escalated or not — generates a structured Cerbo task with caller identity, symptom summary, urgency classification, and disposition. Staff arrive to a prioritized queue, not an inbox of cryptic voicemails.
For DPC practices, this digest becomes the daily clinical huddle input, ensuring every after-hours contact is reviewed and closed the same morning.
Ready to implement this for your Cerbo practice?
Book a demo and we'll walk through your specific Cerbo workflow — scheduling rules, Chart Parts templates, and after-hours coverage — and show you exactly how MedReception AI handles it.