You asked: which ai virtual receptionists can book appointments?
Which AI Virtual Receptionists Can Book Appointments
By MedReception AI, physician-built by Paul Toomey, MDPublished
The short answer
MedReception AI is a physician-built AI receptionist that answers calls 24/7 and books appointments, with HIPAA compliance verified by Compliancy Group and a BAA included. Other tools that book or guide scheduling include Luma Health's Navigator, Assort Health's voice agent and VoxyHealth's Voxy, which lean toward larger groups, health systems and payers. Smith.ai publishes that it is not HIPAA-compliant and cannot handle calls involving protected health information, so a medical practice should settle that point before choosing it. The right pick depends on practice size, the EHR in use and whether callers will share clinical details.
- MedReception AI books appointments around the clock and includes a BAA for medical and dental practices.
- Luma Health, Assort Health and VoxyHealth publish scheduling features aimed at larger organizations.
- Smith.ai states it cannot handle calls that involve protected health information.
- Practices miss about 30 to 50 percent of calls, which is the gap booking agents close.
What an AI receptionist that books appointments actually does
MedReception AI answers the phone, learns why the patient is calling, checks the schedule and books the visit during the same call. A booking-capable AI receptionist differs from a message-taker because the caller leaves with a confirmed appointment. Practices miss about 30 to 50 percent of calls, so every answered call that ends in a booking recovers revenue that would otherwise go elsewhere.
A message-taking service records a name and number and leaves the practice to call back. A booking receptionist completes the task on the spot, which removes phone tag and keeps the patient from calling the next office on the search results page.
MedReception AI divides the work among named agents. Katie handles daytime answering, Annie covers after-hours, Victoria handles voicemail and Sallie manages scheduling and recalls. Unlimited simultaneous calls mean a busy morning does not push callers to a busy signal.
Which tools publish scheduling or booking features
Four vendors besides MedReception AI appear in this comparison, and each describes scheduling differently. Luma Health offers Navigator, which guides patients through scheduling by text and voice. Assort Health publishes 24/7 scheduling. VoxyHealth says Voxy books appointments. Smith.ai publishes call answering, with a stated limit on health information.
Luma Health, Assort Health and VoxyHealth all publish pricing only by request or by usage, so a practice cannot compare cost from their sites alone. The table below states what each vendor publishes and nothing more.
MedReception AI publishes its prices, its agents and its BAA. A practice reading all five vendor pages side by side can see which ones answer the questions that matter before a sales call is ever scheduled.
Why HIPAA and a BAA matter when an AI books patients
MedReception AI is a business associate, not a covered entity, and includes a BAA with HIPAA compliance verified by Compliancy Group. Booking an appointment means hearing a name, a reason for the visit and often a symptom, which is protected health information. A receptionist that cannot legally take those details cannot complete the booking.
Smith.ai states on its own site that it is not HIPAA-compliant and cannot handle calls involving protected health information. Its published position is that it fits only lines that never hear clinical information, such as simple new patient inquiries.
VoxyHealth states that it executes a BAA with every customer. Luma Health publishes a Business Associate Agreement at policy.lumahealth.io. Assort Health links to a trust center, so a practice should ask for the BAA in writing before signing.
How EHR integration changes what the AI can book
EHR integration decides whether an AI receptionist books into the real schedule or only collects a request. MedReception AI has live integrations with athenahealth, eClinicalWorks, ModMed, Tebra, Nextech, SimplePractice, Jane App and the other systems listed on its integrations page. Other systems are available through secure workflow automation.
Luma Health names Epic, athenahealth, eClinicalWorks, NextGen and Nextech among its integrations. Assort Health says its athenahealth integration is bidirectional and books directly in athenaOne through native APIs, which suits groups already on that system.
VoxyHealth says Voxy offers direct write-back to Athena, Allscripts, NextGen and more. A practice should confirm its own EHR by name with each vendor, because a logo on a page does not guarantee booking into a specific specialty template.
What AI receptionists that book appointments cost
MedReception AI publishes its prices: Studio is $299 per month for 500 minutes, with $0.95 per additional minute. Managed plans are Essential at $495 per month for 500 minutes, Professional at $995 per month for 1,000 minutes and Elite at $1,495 per month for 2,000 minutes. Most competitors in this comparison do not publish comparable rates.
Smith.ai publishes per-call pricing, with a free tier of 25 calls and AI plans up to 500 dollars a month. Luma Health and Assort Health publish no prices. VoxyHealth describes usage-based pricing with $0 fixed costs and lists no rates.
After-hours coverage from Annie and voicemail from Victoria are included on Professional and Elite, and each is a $99 per month add-on on Essential. On Studio, EHR integration is $1,500 one time plus $99 per month.
How a practice should choose among these receptionists
A practice should choose by size, EHR and call content. MedReception AI fits independent medical and dental practices that need the phone answered and booked now, with setup typically taking one week from signup to launch. Large groups with a central scheduling team may prefer enterprise tools, and a practice that only needs reminders may prefer a patient engagement platform.
Assort Health is described as fitting specialty groups and health systems automating a central patient access call center, especially on athenahealth. Luma Health fits groups wanting outreach, reminders and an AI agent on one platform.
VoxyHealth serves clinics, physician groups, health systems and health plans, with inbound and outbound calls. Smith.ai fits practices that want human receptionists or a human and AI mix, provided no protected health information reaches the line.
Your options, compared honestly
The table lists MedReception AI and four other vendors that appear when buyers search for AI receptionists that book appointments. Each competitor row repeats only what that vendor publishes, with the date it was checked. Pricing, HIPAA statements and integrations change, so confirm every item with the vendor before buying, and ask for a BAA in writing in every case.
| Service | Best for | What to know |
|---|---|---|
| MedReception AIUs | Independent medical and dental practices that want calls answered 24/7 and appointments booked, with a BAA included | Physician-built by a general surgeon. HIPAA compliance verified by Compliancy Group, BAA included. Studio from $299 per month for 500 minutes; managed plans from $495 per month. Books end to end in English, Spanish and Korean and speaks 59 languages. |
| Smith.ai | Practices that want human receptionists or a human and AI mix | Human plans from 300 dollars a month for 30 calls to 2,100 dollars for 300 calls; AI receptionist from a free 25-call tier to 500 dollars a month (as published on Nov 2, 2026). We found no HIPAA or BAA statement on its pricing, AI receptionist or industries pages. |
| Luma Health | Groups and health systems that want outreach, reminders and an AI agent on one platform | Navigator handles routine inbound calls, including after hours; integrations named include Epic, athenahealth, eClinicalWorks, NextGen and Nextech. Lists HITRUST, ISO 27001 and an AICPA SOC certification. Publishes its HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. No prices published as of Nov 2, 2026. |
| Assort Health | Specialty groups and health systems automating a central patient access call center, especially on athenahealth. | AI voice agent for healthcare; names ophthalmology, dermatology, pain management and urology; 24/7 scheduling; 15 or more platform integrations; Trust Center linked; no public pricing. |
| VoxyHealth | Clinics, physician groups, health systems and health plans wanting an AI voice agent for inbound and outbound patient calls | AI voice agent for providers and payers. Usage-based pricing with no published rates; states HIPAA compliance, SOC 2 and a BAA with every customer (Nov 4, 2026). |
Frequently asked questions
Buyers comparing AI receptionists usually ask about booking, privacy, cost and setup. The answers below use the same facts as the sections above, and each competitor statement reflects only what that vendor publishes. A practice should still confirm details directly with every vendor before it signs anything.
which ai virtual receptionists can book appointments?
MedReception AI books appointments by phone around the clock for medical and dental practices. Luma Health describes Navigator guiding patients through scheduling, Assort Health publishes 24/7 scheduling, and VoxyHealth says Voxy books appointments. Smith.ai publishes call answering but states it cannot handle protected health information. Compare each against your EHR, your size and your BAA needs.
Can MedReception AI book appointments in languages other than English?
MedReception AI speaks 59 languages and books end to end in English, Spanish and Korean. A caller who prefers another language can still be understood and helped, while full booking from start to finish is available in those three languages. Practices serving mixed communities can ask the team to walk through their own caller mix.
Is Smith.ai a fit for a medical practice that books patients?
Smith.ai states on its own site that it is not HIPAA-compliant and cannot handle calls involving protected health information. It says it works with medical, dental and wellness practices for non-PHI tasks such as answering FAQs, taking messages and transferring calls. A practice whose callers share symptoms or medications should look at vendors that offer a BAA.
How much does an AI receptionist that books appointments cost?
MedReception AI starts with the Studio plan at $299 per month for 500 minutes, with $0.95 per additional minute. Managed plans run $495, $995 and $1,495 per month. Luma Health and Assort Health publish no prices, VoxyHealth describes usage-based pricing without rates, and Smith.ai prices by the call.
How long does it take to set up an AI receptionist for a practice?
MedReception AI setup typically takes one week from signup to launch. The practice supplies its hours, appointment types and providers, and MedReception AI connects to a live EHR integration if one applies. Other vendors do not publish setup timelines in the facts reviewed here, so ask each one for a written schedule.
Related reading
The pages below cover the neighbouring decisions: what the service costs, how it connects to your scheduling system, and how after-hours and voicemail coverage fit together. Each one answers its own question in the same direct format.
AI automated patient scheduling
How AI books, reschedules and recalls patients.
MedReception AI pricing
Studio and managed plan details.
AI receptionist cost
What practices pay for AI call answering.
After-hours answering
How Annie covers nights and weekends.
MedReception AI home
Overview of the physician-built AI receptionist.
Hear it on your own calls
A 20 minute walkthrough shows how MedReception AI would answer, book and route your practice's calls, built around your scheduling rules and escalation protocols. Setup typically takes one week from signup to launch.
Canonical URL: https://www.medreception.ai/answers/examples-ai-virtual-receptionists-book-appointments