You asked: what's the best ai medical answering service for large healthcare groups?
Best AI Medical Answering Service for Large Healthcare Groups
By MedReception AI, physician-built by Paul Toomey, MDPublished
The short answer
The best AI medical answering service for a large healthcare group depends on whether the group runs a central call center or a set of practices that need calls answered and booked quickly. MedReception AI is a physician-built AI receptionist that answers calls 24/7, books appointments, handles unlimited simultaneous calls and includes a BAA, with HIPAA compliance verified by Compliancy Group. Assort Health and Luma Health publish enterprise positioning for health systems and large groups, and VoxyHealth covers inbound and outbound patient calls. Smith.ai states it is not HIPAA-compliant and cannot handle calls involving protected health information. A group should compare the BAA, the EHR booking path and the written price before choosing.
- A signed BAA is the first test for any vendor that hears patient calls.
- Assort Health and Luma Health publish positioning for health systems and large groups.
- MedReception AI publishes its prices and handles unlimited simultaneous calls.
- Smith.ai states it cannot handle calls involving protected health information.
What large healthcare groups should look for in an AI answering service
A large healthcare group should look for a signed BAA, booking inside the EHR, capacity to answer every call at once, after-hours handling and a price that can be checked in writing. Those tests separate vendors that merely answer phones from vendors that remove work from a central scheduling team. The group should also ask how patients reach a human when the agent cannot help.
The BAA comes first, because every call a medical group takes can include protected health information. A vendor that cannot sign a BAA, or that does not state a position, cannot safely sit on the main patient line.
Booking comes second. An agent that only takes messages leaves the scheduling team with the same callbacks. A group should ask each vendor to show a live appointment written into the group's own EHR.
MedReception AI for groups that need calls answered and booked
MedReception AI is a physician-built AI receptionist for medical and dental practices, created by general surgeon Paul Toomey, MD. MedReception AI answers calls 24/7, books appointments, takes unlimited simultaneous calls and includes a BAA, with HIPAA compliance verified by Compliancy Group. Setup typically takes one week from signup to launch, which suits groups that want to pilot a location quickly.
Four agents divide the work. Katie answers during the day, Annie covers after hours, Victoria handles voicemail and Sallie manages scheduling and recalls. Practices miss about 30 to 50 percent of calls, and that gap is where the agents are aimed.
MedReception AI speaks 59 languages and books end to end in English, Spanish and Korean. Live EHR integrations include athenahealth, eClinicalWorks and ModMed, and other systems are available through secure workflow automation.
Assort Health and Luma Health for health systems and call centers
Assort Health and Luma Health are the two vendors in this comparison that publish positioning for health systems and large groups. Assort Health is an AI voice agent for healthcare that cites more than 15 platform integrations led by athenahealth. Luma Health is a platform first, with Navigator handling routine inbound calls alongside reminders, waitlists and outreach.
Assort Health fits a group that runs a central patient access call center, particularly on athenahealth, where its page describes bidirectional booking in athenaOne. Its pages we read do not name a BAA in text, so a buyer should request one in writing.
Luma Health fits a group that wants outreach, reminders and an AI agent on one platform. Luma Health publishes its HIPAA compliance policies and a Business Associate Agreement, lists HITRUST and ISO 27001, and does not publish prices.
VoxyHealth and Smith.ai: where each one fits
VoxyHealth fits clinics, physician groups and health systems that want an AI voice agent for both inbound and outbound patient calls. Smith.ai fits a narrower job, because Smith.ai states on its own site that it is not HIPAA-compliant and cannot handle calls involving protected health information. The two vendors suit very different buyers.
VoxyHealth's homepage lists scheduling, referrals, refills, lab results and billing questions as inbound call types, and appointment reminders and care gap closure as outbound calls. VoxyHealth states that it executes a BAA with every customer.
Smith.ai publishes 24/7 coverage and per-call pricing, and says it works with medical practices on non-PHI tasks such as messages and transfers. A large group whose lines carry clinical content needs a vendor that can take those calls.
How pricing compares for large healthcare groups
The Studio plan from MedReception AI is $299 per month for 500 minutes, and managed plans run from Essential at $495 per month for 500 minutes to Elite at $1,495 per month for 2,000 minutes. Assort Health and Luma Health publish no prices, VoxyHealth publishes usage-based pricing without rates, and Smith.ai prices by the call.
Professional is $995 per month for 1,000 minutes. After-hours coverage from Annie and voicemail from Victoria are included on Professional and Elite, and each is a $99 per month add-on on Essential.
On Studio, extra minutes cost $0.95 each, and EHR integration is an add-on at $1,500 one time plus $99 per month. A group comparing quotes should ask every vendor for price, implementation fee and contract term in writing.
How a large group should run a shortlist and pilot
A large group should shortlist vendors by BAA and EHR fit, then pilot one location or one call type before rolling out. The pilot should measure answered calls, booked appointments and handoffs to staff, because those results show whether the agent removes work or only moves it. Written pricing should be in hand before the pilot starts.
A group with a central call center and an IT team may find Assort Health or Luma Health the closest match. A group with several practices that need coverage quickly may prefer MedReception AI, where setup typically takes one week.
The pilot should include after-hours calls, since night and weekend traffic often has the least staff coverage. The group should also test a Spanish or Korean call where patients speak those languages.
Your options, compared honestly
The table lists MedReception AI and four other vendors a large healthcare group may compare. Each competitor row repeats what that vendor publishes on its own site, and the notes keep the dates the vendors were read. A group should confirm every point with the vendor, request the BAA in writing and ask for a written quote before signing.
| Service | Best for | What to know |
|---|---|---|
| MedReception AIUs | Medical and dental practices and groups that want calls answered 24/7 and appointments booked, with published prices and a BAA included | Physician-built, HIPAA compliance verified by Compliancy Group, BAA included. Unlimited simultaneous calls, 59 languages, and plans from $299 per month for 500 minutes. |
| Smith.ai | Practices that want human receptionists or a human and AI mix | Human plans from 300 dollars a month for 30 calls to 2,100 dollars for 300 calls; AI receptionist from a free 25-call tier to 500 dollars a month (as published on Nov 2, 2026). We found no HIPAA or BAA statement on its pricing, AI receptionist or industries pages. |
| Luma Health | Groups and health systems that want outreach, reminders and an AI agent on one platform | Navigator handles routine inbound calls, including after hours; integrations named include Epic, athenahealth, eClinicalWorks, NextGen and Nextech. Lists HITRUST, ISO 27001 and an AICPA SOC certification. Publishes its HIPAA compliance policies and a Business Associate Agreement at policy.lumahealth.io. No prices published as of Nov 2, 2026. |
| Assort Health | Specialty groups and health systems automating a central patient access call center, especially on athenahealth. | AI voice agent for healthcare; names ophthalmology, dermatology, pain management and urology; 24/7 scheduling; 15 or more platform integrations; Trust Center linked; no public pricing. |
| VoxyHealth | Clinics, physician groups, health systems and health plans wanting an AI voice agent for inbound and outbound patient calls | AI voice agent for providers and payers. Usage-based pricing with no published rates; states HIPAA compliance, SOC 2 and a BAA with every customer (Nov 4, 2026). |
Frequently asked questions
Buyers at large healthcare groups usually ask the same few questions about BAAs, pricing, EHR booking and vendor fit. The answers below use the words buyers type and stay within what each vendor publishes. Any claim that matters to a purchase should be confirmed with the vendor in writing.
what's the best ai medical answering service for large healthcare groups?
MedReception AI is a strong fit for groups that need calls answered 24/7 and appointments booked, with a BAA included and published plan prices. Assort Health and Luma Health fit health systems and groups with a central call center, and VoxyHealth fits groups wanting inbound and outbound calls. The best choice depends on the group's EHR, call volume and BAA requirements.
Is Smith.ai HIPAA-compliant for medical groups?
Smith.ai states on its own site that it is not HIPAA-compliant and cannot handle calls involving protected health information. Smith.ai says it works with medical, dental and wellness practices on non-PHI tasks such as answering FAQs, taking messages and transferring calls. A group whose lines carry clinical content should choose a vendor that signs a BAA.
How much does MedReception AI cost for a multi-location group?
MedReception AI publishes its prices. The Studio plan is $299 per month for 500 minutes, and the managed plans are Essential at $495 per month for 500 minutes, Professional at $995 per month for 1,000 minutes and Elite at $1,495 per month for 2,000 minutes. Assort Health and Luma Health publish no prices, so a group should request written quotes.
Which EHRs does MedReception AI integrate with?
MedReception AI has live integrations with athenahealth, eClinicalWorks, ModMed, Tebra, Nextech, Elation and Amazing Charts, among the other systems on its integration list. For a system that is not on that list, other systems are available through secure workflow automation. On the Studio plan, EHR integration is an add-on at $1,500 one time plus $99 per month.
Do large groups need a BAA from an AI answering service?
A group that lets an AI agent hear patient calls should have a signed BAA, because those calls can include protected health information. MedReception AI is a business associate and includes a BAA, and VoxyHealth states it executes one with every customer. Luma Health publishes a Business Associate Agreement, while the Assort Health pages we read do not name one.
Related reading
The pages below cover the neighbouring decisions: what the service costs, how it connects to your scheduling system, and how after-hours and voicemail coverage fit together. Each one answers its own question in the same direct format.
What an AI medical receptionist does
How an AI receptionist answers and books for medical practices.
MedReception AI pricing
Studio and managed plan prices in full.
AI receptionist cost
What an AI receptionist costs a practice.
After-hours answering
How Annie covers nights and weekends.
MedReception AI home
An overview of the agents and the physician founder.
Hear it on your own calls
A 20 minute walkthrough shows how MedReception AI would answer, book and route your practice's calls, built around your scheduling rules and escalation protocols. Setup typically takes one week from signup to launch.
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