How Much an AI Receptionist Costs Per Month for a Small Practice

MedReception AI's price per month, exactly as published

MedReception AI costs $299 per month on the self-serve Studio plan and $495, $995 or $1,495 per month on the managed Essential, Professional and Elite plans. Studio includes 500 minutes with additional minutes at $0.95. Essential includes 500 minutes, Professional 1,000 and Elite 2,000, with additional minutes at $1.25, $0.99 and $0.95. These are monthly figures; paying annually lowers them, and the pricing page shows both. There is no setup fee on any plan subscription; the one published one-time charge is the Studio EHR scheduling add-on, $1,500 plus $99 per month.

The difference between Studio and a managed plan is who builds the agent. On Studio you configure the practice yourself in the MedReception Studio console: hours, providers, visit types and transfer rules. On a managed plan the MedReception team builds and tunes it with you, and launch typically takes one week from signup. Both run on the same voice and workflow platform, so the choice is mainly about who does the work. Managed plans include EHR scheduling; Professional and Elite also include the after-hours and voicemail agents, as the pricing page shows.

What the monthly price includes

The monthly price of a MedReception AI plan includes daytime answering by Katie, plus the Business Associate Agreement and HIPAA compliance verified by Compliancy Group. Professional ($995) and Elite ($1,495) include after-hours coverage by Annie and voicemail handling by Victoria; on Essential ($495) each is a $99 per month add-on, as published on the pricing page. MedReception AI supports 59 languages and books end to end in English, Spanish and Korean; additional language lines are priced on request. On managed plans, appointment booking writes into the practice's EHR where the integration is live and is included; on Studio, EHR scheduling is an add-on at $1,500 one time plus $99 per month.

Live EHR integrations include eClinicalWorks, Elation Health, ModMed, Tebra, Nextech, Office Ally, Hint Health, Veracity by AllegianceMD, SimplePractice, PatientNow, Practice Fusion, Azalea Health, TherapyNotes, Eye Cloud Pro, TELUS Med Access, TELUS PS Suite and HealthQuest; other systems are available through secure workflow automation. On Professional and Elite the fee also covers what a small practice often pays for separately: an after-hours answering service, a voicemail tool and an overflow line. Practices miss about 30 to 50 percent of calls, most while staff are busy or after closing, and those are the calls the monthly fee buys back.

How many minutes a small practice actually uses

A small practice picks its tier by counting calls for one week and multiplying by the average call length, because included minutes, not the headline price, decide what you pay. Do the arithmetic yourself: 500 minutes covers about 166 three-minute calls a month, 1,000 covers about 333 and 2,000 covers about 666, each allowance divided by three.

Call length depends on what the agent is asked to do. An office-hours question lasts well under a minute; a new patient booking that collects demographics and insurance, then confirms an EHR slot, lasts several minutes. Pull last month's total inbound talk minutes from your phone system, add unanswered voicemails as full calls, and pick the tier just above the total.

What competitors publish per month, as of Nov 2, 2026

Competitor AI receptionist prices, as published on their own sites on Nov 2, 2026, run from $24.95 a month for a general business tool to $500 a month and up, and most bill per call, per customer or per provider rather than per minute. Smith.ai's AI receptionist lists Pro at $150 a month and Enterprise at $500 a month, billed per call. Goodcall lists $79, $129 and $299 a month. Aira starts at $24.95 a month. DeepCura lists $129 per provider seat. Sully.ai publishes no prices.

The HIPAA position matters as much as the price. DeepCura states HIPAA compliance with a BAA included, and its AI receptionist is one of seven agents in the per-seat fee. Sully.ai lists HIPAA among its compliance safeguards on its site and publishes no prices or BAA statement; ask for both in writing. Smith.ai states on its site that it is not HIPAA-compliant and cannot handle calls involving protected health information. Goodcall and Aira make no HIPAA statement, and Aira's listed industries do not include medical practices.

How MedReception AI handles this

MedReception AI is a physician-built AI receptionist for medical and dental practices, custom-built around each practice's rules rather than sold as a plug-and-play script, and it publishes every price on its pricing page. Paul Toomey, MD, Co-Founder and CEO, ran an independent surgical practice, and the plans are shaped around the way a small practice's phone actually fails: at lunch, after 5 pm and when two lines ring at once.

Katie answers daytime calls and books appointments. Annie covers after hours and follows the practice's escalation protocol for urgent calls. Victoria handles voicemail. Sallie schedules, reschedules and cancels against live availability. MedReception AI operates as a business associate, not a covered entity, so a Business Associate Agreement is included on every plan. Dental practices are served; veterinary clinics are not.

How to compare AI receptionist quotes for a small practice

Compare AI receptionist quotes by converting each one into a monthly cost at your real call volume, then checking four things the headline price hides: whether the vendor signs a Business Associate Agreement, whether booking writes into your EHR or only takes a message, whether setup and tuning are included, and what the overage rate is. A $79 plan that cannot take a patient call is not cheaper than a $495 plan that can; it is a different product.

• Ask each vendor for the price at your volume, the unit it bills on (minute, call, customer or seat) and the overage rate, in writing.
• Ask for the Business Associate Agreement before the demo, and ask which EHRs the vendor books into today, by name.