Terms for our text message programs, delivered by SMS or RCS. Our general terms are at /terms.
1. Program description
MedReception AI provides an AI phone receptionist to medical practices and runs two text message programs. Each has its own recipients and its own opt-in, described below. Messages are delivered as RCS where the recipient’s phone and carrier support it, and otherwise as SMS.
Appointment messages to patients (the AI Smart Rebooking System). On behalf of a practice that uses MedReception AI, we ask its patients to confirm a booked appointment about a week, a day and an hour before it; one tap confirms. If a request goes unanswered we follow up, and the follow-up may offer to reschedule, with open times to choose from; shortly before the visit it may also offer to cancel. Messages sent within 24 hours of an appointment note that the practice may charge a fee for appointments cancelled or changed with less than 24 hours’ notice. Every message comes from MedReception AI. Opt-in is collected on the web form at medreception.ai/appointment-texts with a dedicated, unchecked consent checkbox, or by phone when the patient books or confirms an appointment with the practice, in which case the consent is recorded with the date and time of the call. Agreeing to texts is never a condition of receiving care or of booking an appointment.
Account notifications to practice staff. A message tells a staff member at a subscribing practice that an item in their MedReception AI dashboard needs attention, such as a message a caller left or a usage notice, and carries a link to it. Opt-in is collected on a web form at medreception.ai/patient-form-sms with a dedicated, unchecked checkbox for SMS consent. Only a person who enters their own mobile number and ticks that box receives anything.
2. Cancellation
You can cancel at any time. Reply STOP to any message from us. You will receive one confirmation and no further messages. To rejoin, reply START, or opt in again the same way you did originally.
3. Support
Reply HELP for assistance, or contact [email protected] or (941) 297-3142 during business hours.
4. Carrier liability
Carriers are not liable for delayed or undelivered messages.
5. Message and data rates
Message and data rates may apply, for messages sent to you by us and by you to us. Message frequency varies: with your appointments under the patient program, and with activity on your account under the staff program. Under the patient program that is usually three to seven messages per appointment, plus replies to messages you send. For questions about your text or data plan, contact your wireless provider.
6. Supported carriers
Our program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, US Cellular and most regional carriers.
7. Age restriction
You must be 18 or older to participate.
8. What we never send
Text messaging is not an encrypted channel, so our messages carry the minimum. An appointment message contains the appointment date and time (and, when you are rescheduling, other open times), and never a diagnosis, medication, test result or other clinical detail. A staff notification contains no patient name, date of birth or clinical detail at all; that information stays behind the account login.
9. Keywords
- YES confirms the appointment named in the message.
- RESCHEDULE offers open times to choose from, or you can reply with a day and time that suits you; the practice's receptionist follows up if none fits.
- STOP ends all messages from us to that number.
- HELP returns support contact details.
- START resumes messages after a STOP.
To cancel an appointment, tap the Cancel appointment button when a message offers it, or call your practice. A reply of CANCEL on its own is treated as STOP and ends all messages from us.
10. Privacy
Our SMS privacy policy is at medreception.ai/privacy-sms. We comply with the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
11. Contact
MedReception AI, LLC
(941) 297-3142
[email protected]
https://medreception.ai
