Voice AI
AI-powered voice call capture ensures urgent calls reach clinicians immediately while routine calls are logged and queued. Designed for emergency departments, urgent care, and on-call services.
Calls are triaged by an AI trained on medical protocols. Genuinely urgent calls bypass the queue and reach clinicians quickly.
Callers with non-emergent issues are offered urgent care referral or next-available appointment instead of automatic ED routing. Reduces unnecessary ED visits.
On-call providers see a prioritized list of calls (urgent first, routine last) and can manage callbacks efficiently.
All calls logged with timestamps, triage level, and routing decision. Full audit trail for medical-legal and quality assurance.
Life-threatening calls routed immediately
Medical triage protocol applied in real time
Urgent calls prioritized in callback queue
On-call provider sees urgent calls first
Patient demographics and chief complaint captured during call
Structured summary ready for clinician review at first contact
Call logs compliant and auditable
Full documentation for medical-legal protection
The AI is trained on emergency medicine triage protocols. It listens for critical symptoms (difficulty breathing, chest pain, unresponsiveness, severe bleeding, choking, acute mental health crisis) and immediately routes those calls to the ED or activates 911 protocols. Patients are never held in a queue.
The AI errs on the side of caution and escalates to the on-call provider or triage nurse for immediate human review. No patient waits in a callback queue if there's doubt.
Yes. For urgent-but-not-emergency calls (moderate pain, fever, rash), the AI can offer urgent care referral with directions and estimated wait time, or queue for callback. This reduces unnecessary ED visits.
Yes. All calls are recorded, transcribed, and logged with triage level, routing decision, and timestamp. This provides full documentation for medical-legal compliance and quality review.
All calls are encrypted end-to-end. Recordings and transcripts are stored in HIPAA-certified infrastructure. No data leaves your secure system. Staff must authenticate to access call details.
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