Workflow
Discover how voice AI completes appointment bookings independently, checks calendar availability in real time, integrates with your EMR, and eliminates the manual scheduling handoff.
Callers book appointments instantly, 24/7, without waiting for staff to check the calendar or enter data. The AI reads available slots in real time and confirms immediately.
AI captures appointment details once and syncs to your EMR and phone system. No re-keying, no transposition errors, no appointments falling through cracks between systems.
First-time callers are added to your EMR during the call with name, date of birth, phone, and address. When they arrive, their basic record is ready. Staff complete insurance and clinical intake.
Every booking is time-stamped, transcribed, and linked to caller data. Disputes about 'Did I really have an appointment?' are settled with a call recording and EMR entry.
Live calendar sync
AI reads available appointments from your EMR and phone system in real time; no refresh delays
EMR integration
Appointment bookings and new patient demographics sync to athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and other platforms
SMS/email confirmation automatic
Callers receive appointment confirmation without staff intervention
Transcript and audit trail
Full call recording and EMR entry provide legal and operational record
The AI reads your live EMR calendar (or phone system booking integration) in real time. It sees which providers are scheduled, blocked times, and buffer rules. It only offers genuinely open slots to the caller.
The AI explains the provider's next available date and offers alternatives (other providers, urgent slots, cancellation list). If the caller insists on waiting, the AI can schedule a callback reminder or add them to a waitlist.
Yes. The AI creates a new patient record with name, date of birth, phone number, and address. The appointment is linked to that record. Staff complete insurance, allergies, and medical history during in-person check-in or prior to the visit.
The AI can modify or cancel bookings if your EMR and phone system allow it (most modern platforms do). The caller can also reach staff by phone to make changes, and all updates appear in the transcript.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
