Workers' Comp Intake
A work injury bills to the employer or carrier, not the patient's plan. Capture employer, claim, adjuster and authorisation status on the very first call.
A work injury registered as an ordinary commercial visit produces a denial, a rebill, and sometimes a statement mailed to a patient who should never have received one. The cheapest place to catch it is the first call, before a chart exists and before anyone has entered a plan.
Direction-of-care rules vary by US state, and the difference between an employer panel and free choice of physician changes what your staff should say. Your practice writes the correct wording once, and every caller hears it the same way instead of an improvised summary.
A supervisor often rings before the injured worker leaves the site, and that call carries the account, the claim and sometimes the authorisation. Capturing it as employer-side intake rather than as a message means the encounter is half built before anyone arrives.
Work injuries cluster around shift changes and late afternoon, which is when your lobby is already full. Structured intake on the phone shifts the paperwork out of the exact window where your desk has the least capacity to do it.
Under 1 second to answer
Supervisors and injured workers reach a response immediately, including at shift change
Unlimited concurrent calls
A multi-worker incident does not put the second caller into a hold queue
HIPAA BAA included
Claim, employer and injury detail encrypted with AES-256 at rest and TLS in transit
No. It captures what the caller states, including that the injury happened at work, and routes the encounter for your staff to classify. Whether a claim is compensable is decided by the employer, the carrier and your billing team, never on the phone.
That is the normal case for a fresh injury. The intake is captured and marked as pending a claim number, with employer and supervisor details recorded so your staff have someone to call. Nothing about coverage is asserted to the worker.
No. It states what your practice authorised it to state about your process, such as that the visit will be billed to the employer or carrier and that your billing team will follow up. It never confirms coverage or promises no out-of-pocket cost.
You supply the wording for your jurisdiction and the system repeats it. It does not interpret state law, does not tell a worker where they must be treated, and does not advise anyone about their rights under a compensation scheme.
In the destination you choose: an EMR task, an occupational health queue, or a structured summary for your workers' compensation coordinator. Writeback is available through API or FHIR for supported systems, and custom integration is available where no interface exists.
The intake is captured the same way around the clock and queued for your next business day, with your after-hours instructions delivered to the caller. Any clinical redirect your clinicians authored runs before the administrative intake begins.
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Registration detail collected on the phone so the desk is not rebuilding it at the counter.
Pillar guide
AI Receptionist for Urgent Care
The full urgent care call workflow, including occupational and employer-billed encounters.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
