Specialty Workflow
Deploy AI appointment booking on Tebra for urgent care, multispecialty, telehealth, and other specialty workflows. Learn how to configure the AI to match your patient types and clinical needs.
Configure the AI to understand your clinical workflow—when to escalate urgent calls, which specialists to route to, what patient information is critical for your practice type.
AI is trained to recognize urgent keywords and routes high-risk calls to staff immediately. Structured intake summaries give clinicians all the context they need before the first appointment.
The AI conducts pre-visit calls, confirms appointment details, captures last-minute cancellations, and sends telehealth links—all before the patient gets to the exam room.
A single AI system handles calls for all your offices, understands your Tebra multi-location setup, and routes to the right schedule and staff.
Specialty-configured escalation
Urgent calls recognized and routed to staff in seconds; complex cases never stuck in voicemail
Structured intake capture
Chief complaint, allergies, medication list, and patient questions returned as a summary for staff to review and file
Multi-location call routing
Single AI system manages calls across all your offices and understands Tebra's multi-location patient records
HIPAA-secure by design
No voicemail transcription; all patient data encrypted end-to-end and only visible to your staff
The AI asks a qualifying question (e.g., 'Are you calling for cardiology, orthopedics, or primary care?') or routes based on the phone number the caller used. Your team can train the AI on custom routing rules specific to your practice.
Yes. The AI is trained to recognize urgent keywords (chest pain, difficulty breathing, severe injury) and escalates to your staff immediately. You configure what counts as urgent for your practice.
The AI books the telehealth appointment in your Tebra calendar just like an in-person visit. It can also send the patient a pre-visit portal link or telehealth connection details when confirmed.
Yes. The AI can call or text patients 24 hours before their appointment, confirm they're still attending, and capture cancellations so you can fill the slot quickly.
The AI can be configured to handle multiple Tebra instances if they're connected; otherwise, you may need separate AI instances per practice. Discuss this with your implementation partner.
Specialty Focus
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Multi-Location
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