Workflow
Detect and escalate acute injuries during intake, transferring calls to your on-call provider or emergency line while booking routine follow-ups.
A patient with a suspected ACL tear calls and reaches your on-call provider in minutes, not hours. The AI transfer includes injury context so the clinician is prepared.
Transfer includes mechanism, location, urgency flags, and patient contact info. No cold transfer with no information. Clinician can triage or advise immediately.
Follow-up appointments and routine questions book directly. Your clinician is not pulled out of an exam to handle an intake call. The AI handles both paths in parallel.
Every urgent call is logged with AI intake notes, urgency flag, escalation time, and routing destination. Your practice has a clear record of triage and response.
Urgent calls escalated immediately
No queue time for suspected fractures or acute injuries
Injury context included in transfer
Mechanism, onset, and severity flagged for clinician
Routine calls book in parallel
Non-urgent appointments confirmed without escalation
After-hours coverage available
Weekend and night escalations routed to on-call
It asks about mechanism (high-impact vs. minor), location, onset (sudden vs. gradual), ability to bear weight, presence of swelling or deformity, and prior episodes. Based on these, it scores urgency. High scores trigger escalation; lower scores book routine appointments.
The call can be configured to transfer to a paging service, emergency line, or fallback voicemail. The intake summary is logged and a callback is scheduled. Your practice sets the fallback protocol.
Yes. The AI processes calls in parallel. A routine follow-up books directly while an urgent call escalates. Your staff see both in their queue, allowing them to handle each appropriately.
Yes. Configure after-hours routing to transfer urgent calls to your on-call provider's number, service, or emergency line. The system works around the clock.
Patients can request immediate escalation during the call. Additionally, staff can override the AI's routing and manually escalate if needed. The AI's suggestions improve over time based on your feedback.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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