Spanish Language
MedReception answers Spanish-language calls, books appointments, and captures patient intake, all in Spanish. Appointment bookings and patient demographics sync to your EMR; intake summaries are returned for staff review and filing.
Callers who prefer Spanish can complete the entire intake and booking workflow without language barriers or waiting for a bilingual staff member. Front desks field heavy call volume; missed calls lose new patients.
Your bilingual staff can focus on complex calls and clinical conversations instead of handling routine bookings and intakes in Spanish. The AI handles volume; staff handles judgment calls.
Word spreads quickly in community networks. When Spanish speakers can book an appointment on their first call, they return and refer others. Accessible phone care is a patient acquisition tool.
Spanish calls answered and routed
No voicemail or transfer delays for Spanish-speaking callers
Appointments and new patients created in EMR
Name, DOB, phone, and appointment time sync automatically
Intake captured bilingually
Returned in Spanish for patient verification and English for staff
Yes. MedReception uses conversational Spanish and understands regional accents and dialects. The AI handles appointment booking, new patient intake, and basic triage questions in Spanish at the same quality as English calls.
Yes. You can configure calls to a specific extension or after-hours line to default to Spanish. Callers can also request Spanish at the start of a call, and the AI will switch.
The AI offers to transfer to a bilingual staff member, schedule a callback with an interpreter, or provide your language line number. This escalation is logged in your call history.
Appointment bookings, new patient creation, and demographics (name, DOB, phone) sync to your EMR. Intake summary, such as chief complaint, allergies, and medications, is returned as a structured summary in Spanish and English for your staff to review and file.
No. Spanish calls use the same per-minute rate as English calls. Plans include a monthly block of minutes, then a per-minute rate.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Workflow
Patient intake
Capture chief complaint, allergies, medications, and insurance in Spanish—returned as a structured summary for staff.
Next step
Front desk workload
Where front-desk time actually goes.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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