EMR Integration

Booked appointments and patient demographics automatically sync to athenahealth, eClinicalWorks, and other integrated EMRs

An AI receptionist that integrates with your EMR. Every appointment booked by the AI appears in your schedule; new patient records are created with demographics auto-populated.

How it pays back

Zero manual data entry on new patient bookings

Demographics (name, DOB, phone) are captured on the call and synced to your EMR. Caller context (reason for visit, symptoms, insurance carrier name) is returned as a structured summary for staff review and filing. Staff verify once, not twice.

New patient records are ready for the visit

When the patient arrives, their chart is already open with demographics and booking details. Your staff can review the caller summary, verify information, and focus on rooming and check-in.

Your schedule is always accurate

Every AI booking syncs to your EMR in real time. No missed slots, no double-booking, no schedule conflicts. Staff see what the AI sees.

Insurance carrier name captured for billing review

Insurance carrier name is captured on the call and included in the staff summary. Your billing staff can verify coverage and pre-auth requirements before the patient arrives, improving collection readiness.

Appointments sync to EMR in real time

No delay; staff notified of new bookings instantly

New patient records auto-created

Demographics pre-populated; staff review and verify

Caller context captured and EMR-ready

Reason for visit, symptoms, insurance returned as structured summary

Named EMR integrations

athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, and others

Frequently asked questions

Does the AI write clinical notes to the chart?

No. The AI captures caller information (reason for visit, symptom summary, insurance details) and returns it as a structured summary for your staff to review and file. Clinical documentation is created by licensed providers during the visit.

What EMR systems does MedReception integrate with?

We have named integrations with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, and Office Ally. For other systems, we return all appointment details and caller information as a structured summary that your staff can enter into your EMR. Check our full integration list or contact us to verify your system.

What happens if my EMR is not on the integration list?

All appointment details and caller information are returned to your staff as a structured summary (email, secure message, or dashboard). Your staff manually enter the booking into your EMR. Most integrations take 1-3 weeks to enable; others may take 3-6 weeks depending on EMR complexity.

Can the AI verify insurance eligibility?

No. The AI captures the patient's insurance carrier name during the call and includes it in the staff summary. Your billing staff verify coverage, copay, deductible, and any prior auth requirements before the visit.

Are patient demographics verified for accuracy?

The AI captures demographics on the call but does not verify address, insurance details, or other sensitive data. Your staff review the summary, confirm with the patient, and correct any errors before filing into the chart.

Related reading

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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.

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