Operational Efficiency
Build a recall list in your EMR, export as CSV, upload to MedReception, and Katie calls the entire cohort. Track results by patient, appointment type, and outcome.
By MedReception AI, physician-built by Paul Toomey, MDPublished
No need to brief staff or plan around office hours. You control the recall rhythm. Export, upload, Katie dials. Results arrive in your dashboard.
Recall by provider, service type, time since last visit, or patient status. Each CSV can target a different campaign goal.
See exactly how many patients were reached, how many booked, and what objections came up. Use data to refine messaging and timing.
Run monthly or quarterly recall campaigns without adding staff. Katie dials in the background while your team focuses on patient care.
CSV to calling in minutes
Upload your list; Katie starts dialing within the hour
Track every outcome
Reached, booked, declined, no-answer, voicemail, all recorded and searchable
Appointments sync instantly
Booked appointments appear in your EMR schedule; no manual entry
HIPAA compliant (verified by Compliancy Group), verified
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA
At minimum: phone number, patient name, date of birth. Optional: appointment type, notes, last visit date. Katie uses these to personalize the call and book into the correct time slot.
Yes. You can set Katie to start dialing at a specific time, day of week, or run 24/7. Night-time campaigns reduce call volume during office hours.
Katie detects bad numbers (out of service, wrong patient) and logs the error. Staff can flag those patients for manual verification or updated contact info.
Yes. Stop a campaign at any time from the dashboard. Katie will finish calls in progress and halt new dials.
Yes. Export call logs, transcripts, and outcomes as CSV or view them in the dashboard. Use data to optimize future campaigns.
Next step
Meet Katie, the AI receptionist
The AI receptionist that answers the phone.
Strategic foundation
Patient Recall Reactivation Strategy
Understand segmentation, messaging, and timing for effective reactivation.
Next step
EMR and EHR integrations
How the receptionist fits alongside your record system.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
