Practice Fusion

AI captures intake on call; staff review and file structured summary into Practice Fusion

MedReception asks custom intake questions during the booking call, then returns a structured, EMR-pasteable summary that your Practice Fusion staff review, approve, and file into the patient chart.

How it pays back

Structured intake, ready to file

Instead of voicemail notes or handwritten intake forms, staff receive a clean, organized summary. Copy and paste into Practice Fusion. Intake is complete before the patient's first appointment.

Clinical data captured from the caller, not from staff recollection

The AI asks intake questions directly. Patients provide allergies, medication names, and medical history in their own words. Staff no longer hunt for this information post-call.

Fewer pre-visit follow-up calls

You have allergies, medications, and chief complaint before the appointment. Staff are not calling patients back to collect missing information. Patients appreciate the smoother process.

Staff maintain clinical oversight

The summary is not auto-filed. Staff review it, correct typos or clarifications, and approve before filing into Practice Fusion. Clinical accuracy remains under your control.

Structured intake format

AI returns organized summaries ready for Practice Fusion chart review

Customizable questions

Configure intake per specialty: orthopedics, psychiatry, primary care all different

Staff review before filing

Intake data is summative, not auto-populated; staff maintain clinical control

Frequently asked questions

What intake questions can the AI ask?

You configure questions during setup. Common ones include current medications, medication allergies, drug allergies, family history, reason for visit, when symptoms started, and severity. You can add custom questions per specialty.

If a caller says they don't remember all their medications, what does the AI do?

The AI captures what the caller knows and notes when information is incomplete. The summary is returned to staff with flags for missing data. Staff can call the patient back or ask on check-in day.

Does the AI write the intake directly to the Practice Fusion chart?

No. The AI returns a structured summary that staff review and file. This maintains clinical oversight and allows staff to verify accuracy before the note goes into the chart.

Can I customize the format of the intake summary?

Yes. MedReception can format the summary to match your practice's style or Practice Fusion's chart note format. Staff review it and then paste or file it into the patient record.

What if the caller refuses to answer intake questions?

The AI respects caller privacy and does not force responses. The call continues and booking is completed. The summary notes which questions were declined. Staff can address remaining intake at the appointment.

Related reading

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