Workflow
New patient intake for interventional pain requires careful history of pain onset, location, prior treatments, and medications. AI-powered intake captures this structure without staff time, ready for your provider to review before the first visit.
Instead of spending the first 10 minutes of an appointment taking history, your provider reads a structured summary of pain origin, prior treatments, and medications. Chair time is used for examination and intervention planning.
Intake captures insurance carrier, policy, and authorization status. Your staff reviews and resolves missing prior auth before the first appointment, preventing cancellations.
Whether a new patient calls with simple back pain or complex regional pain syndrome, the AI captures the same structured detail. Edge cases are routed to staff with full context, not dropped to voicemail.
Every new patient call follows the same clinical flowchart. No variation in what gets asked or recorded, so your chart is always complete.
New patient intake structured
Pain history, medications, and comorbidities captured in standard format
Insurance verified on intake
Prior auth flags and coverage details identified before first visit
Clinical summary ready for provider
EMR-formatted summary returned to staff for review, verification, and filing
Staff time freed for verification
Intake automation allows staff to focus on insurance follow-up and chart prep
The AI follows your pain practice's intake protocol: pain onset and duration, location and radiation pattern, 0-10 severity scale, prior treatments (physical therapy, injections, medications), current medication list, allergies, relevant comorbidities (diabetes, prior surgery), and insurance carrier. You can customize the flowchart for your specialty.
The AI captures the structured parts and records free-form details as the conversation allows. If the call requires provider input (e.g., complex prior surgical history), the AI can transfer to your staff with full context recorded. Your team then completes intake manually if needed.
Insurance carrier and policy number are captured on the call and included in the structured intake summary. Your staff reviews this summary, verifies accuracy and compliance, and then enters it into the patient record. Insurance verification and prior auth remain staff responsibilities.
New patient intake calls typically last 3–5 minutes with the AI. The AI moves through questions efficiently and allows callers to elaborate on key details. Your staff then spends 5–10 minutes reviewing, verifying insurance, and filing the summary into the chart.
Yes. MedReception's intake engine can be configured to match your pain practice's specific questions, required fields, and clinical flowchart. Your setup includes your standard intake order and any specialty-specific screening questions.
Core Capability
Patient intake
Structured intake workflows and form customization
Next step
How calls get routed
Getting each caller to the right place first time.
Next step
Pain management practices
How call handling differs for pain management practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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