Compliance
Call recordings, transcripts, and AI decision logs are stored securely and auditable, providing a complete record for compliance reviews and quality assurance.
If an Office Ally audit or compliance review requires proof of how calls were handled, you have complete recordings, transcripts, and logs. Your AI reception is fully traceable.
Listen to calls to verify the AI is handling interactions correctly and consistently. Use recordings to train staff on best practices and problem areas.
If a patient claims they did not get through or a booking was lost, you have the recording and log to verify exactly what happened and when.
Call recording
Every call captured and stored securely
Automated transcription
Calls transcribed in real time for easy search and review
HIPAA-compliant storage
Encrypted at rest and in transit, access logged and auditable
Structured audit logs
Timestamps, caller info, outcomes, and escalations all recorded
All calls are recorded by default. Your practice can set policies to exclude certain call types if necessary (e.g., purely informational calls), but the default is comprehensive recording for compliance.
Retention is configurable based on your compliance requirements and Office Ally policies. Contact our team to discuss retention schedules that fit your needs.
Yes. You can search calls by date, caller, appointment, or keywords and listen or download transcripts directly from the admin dashboard. This is useful for quality review and dispute resolution.
Call recordings and logs are stored in a secure, HIPAA-compliant vault separate from Office Ally but linked by appointment and patient record for easy reference. You have access to both.
The call audit trail supports HIPAA compliance, state-level healthcare regulations, and most accreditation bodies. Your compliance officer can review the logs and confirm they meet your specific requirements.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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