Sleep Medicine
Sleep medicine practices field urgent calls from patients with undiagnosed sleep apnea, insomnia, and restless leg syndrome alongside routine follow-ups. MedReception AI answers every inbound call instantly, captures new patient intake with structured summaries your staff can review and file, books appointments into your EHR, and flags urgent cases for escalation. No voicemail tag, no lost lead, no administrative delay.
By MedReception AI, physician-built by Paul Toomey, MDPublished
New patients calling for sleep studies, CPAP setup, or insomnia treatment often call during off-hours or when your desk is full. Katie, our AI receptionist, answers immediately, qualifies the inquiry, captures sleep-related history (snoring, apnea episodes, daytime sleepiness, current treatments), and books the appointment. Your staff reviews the structured summary and files it; no intake form gets lost in email or voicemail.
Patients reporting severe sleep deprivation, breathing pauses, or acute symptoms need triage. You set escalation rules: Katie flags calls matching your criteria and routes them to an on-call provider or urgent care coordinator. Routine new patient calls book into your calendar. All calls are logged so your team can follow up if a patient hangs up before booking.
Launch takes about one week from signup. Managed plans include a monthly block of minutes, then a per-minute rate; no setup fee. Every template, intake question, and escalation rule is custom-built for your sleep practice and can be edited for free, forever. If you switch EHRs later, your AI receptionist comes with you, no rebuild, no reconfiguration.
Every call answered
Day, night, weekends, no voicemail dead ends or missed new patient leads
Intake structured for your EMR
Sleep history, chief complaint, and patient details captured and ready for staff to review and file
Urgent calls escalated
Your rules determine routing; severe cases reach on-call staff or provider
Appointments booked directly
New patient slots filled into your EHR with no manual re-entry
Annie, our after-hours AI receptionist, answers all inbound calls outside your business hours. She captures new patient intake (sleep symptoms, medical history, current treatments), offers available appointment times, and books confirmed slots into your EHR. Urgent cases are escalated to your on-call provider or staff member based on rules you set. All calls are logged so your team can review and follow up the next business day.
Yes. You define escalation rules based on keywords, caller urgency, or callback requests. For example, if a caller reports breathing pauses or severe daytime sleepiness, you can route the call to your on-call provider or urgent care line. Katie and Annie follow your rules; they do not make clinical judgments. Your clinicians decide how to respond.
MedReception integrates with 13+ major EHRs including athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. Appointments and new patient demographics sync directly into your system. If your EHR is not listed, custom integration is available; book a demo and we will scope yours.
Sleep history, chief complaint, medications, allergies, and other details are captured during the call and returned as a structured, EMR-ready summary. Your staff reviews the summary, confirms accuracy, and files it into the patient chart. MedReception does not write clinical data to your EMR; your team controls what is documented.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with every US client. All calls, intake data, and voicemails are handled inside our HIPAA-compliant infrastructure. Canadian practices benefit from PIPEDA and PHIPA compliance; Australian practices are covered under the Privacy Act and APPs.
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Next step
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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