Revenue
New patients calling to schedule their first appointment often reach a busy line or voicemail. An AI receptionist qualifies them, checks availability, books the slot, and captures their details for your team—closing the opportunity on the first call.
A new patient's first interaction with your practice is a live, knowledgeable conversation—not a voicemail or hold queue. They feel valued and confident in your clinic before they even arrive.
Scheduler doesn't have to call back the new patient to confirm details. The appointment is booked, the patient receives a confirmation text/email, and your team is done. One less callback.
The AI asks which provider they were referred to, who they saw elsewhere, what their concern is—and logs that context. Your team doesn't need to re-ask during check-in.
If a referral or prior auth is needed, the AI captures that during intake and flags it for your clinical team. No surprises on the day of the appointment.
Live new patient booking
Appointment confirmed and synced to EMR on first call
Intake captured in real time
Name, DOB, phone, address, insurance logged without manual entry
Provider routing automated
Call routed to correct clinician or appointment type based on need
Referral context preserved
Referring provider, clinical history, patient reason for visit logged
The AI captures the insurance details and flags the prior auth requirement in your system for your clinical team to review before the appointment. This gives you time to request authorization instead of discovering it on the day of the visit.
Your EMR's provider schedule and appointment types are synced to the AI during setup. The AI checks real-time availability and only offers open slots. Your staff maintains the schedule in your EMR, and the AI respects it.
The AI is trained to triage clinical questions and either answer general FAQs (hours, services, parking) or escalate complex clinical concerns to a clinician before the appointment. For clinical depth, an escalation can be offered.
Yes. Name, DOB, phone number, address, and appointment details are booked to your EMR as a new patient record. Your clinical team can review and add medical history, allergies, and medications before or during the first visit.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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