Multilingual Support
MedReception handles patient calls in Spanish, Mandarin, Vietnamese, and other languages, booking appointments and capturing intake in the patient's preferred language.
Patients who speak Spanish, Mandarin, Vietnamese, Korean, Tagalog, or other languages can book, provide intake, and ask basic questions without delay. The AI handles the call; your staff reviews structured data and escalates as needed.
Practices serving immigrant communities, urban centers, or rural areas with diverse populations can answer all incoming calls without maintaining a roster of multilingual receptionists. Appointment booking and new patient creation happen in the patient's language.
Many state and federal payers require language assistance. MedReception's multilingual handling demonstrates good-faith access to LEP patients and reduces documentation burden on clinical staff.
Calls answered in your patients' languages
Spanish, Mandarin, Vietnamese, Korean, Tagalog, and more
Intake structured and returned for staff review
Captured in the language spoken, with translations available
Appointment and demographics sync to EMR
No manual re-entry of booking or patient record creation
Spanish, Mandarin Chinese, Cantonese, Vietnamese, Korean, Tagalog, French, Arabic, and others. During setup, you choose which languages are active for your practice. If a caller speaks a language not configured, the AI can offer to transfer to a bilingual staff member or schedule a callback.
Yes. If a caller speaks multiple languages, the AI detects the language being used and responds in kind. Callers can also request a language change mid-conversation.
The AI captures intake in the language spoken by the caller and returns it as a structured summary for your staff to review. The summary is also available in English translation. Your staff enters the final appointment and patient demographics into the EMR.
The AI offers to connect the caller to a bilingual staff member, schedule a callback with an interpreter present, or provide a phone number for your language line service. This escalation is logged in your call history.
No. The AI captures patient-reported information (symptoms, allergies, medications, insurance) as a structured intake summary in the patient's language and English. Your staff reviews this summary and enters the appointment and patient demographics into the EMR; MedReception does not write clinical documentation.
Related Topic
Patient intake
Structured intake captured in the patient's language and returned for staff review.
Next step
Automated patient scheduling
Booking, rescheduling and calendar rules the receptionist applies on every call.
Product
Meet Katie, the AI receptionist
Katie handles calls in multiple languages, captures multilingual intake, and syncs appointments and patient data to your EMR.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
