ModMed Workflow
MedReception AI triages incoming calls by chief complaint and ModMed provider specialty, routing urgent cases to on-call clinicians and scheduling routine visits with available physicians. No caller waits in queue; no call bounces between staff.
The AI asks targeted questions—duration of symptoms, severity, red flags—and routes while the patient is still on the call. No callback delays.
Your ModMed specialty tags determine routing. A patient calling with shoulder pain is routed to ortho or physiatry, not primary care.
The AI respects each provider's ModMed availability and schedule load. Calls distribute based on real-time open slots, not arbitrary rules.
When your staff answer, they see the AI's intake summary, chief complaint, and red flags. No time wasted re-asking questions.
Urgent calls escalated
Real-time routing to on-call provider or emergency escalation based on symptom severity
Structured triage notes
Chief complaint, symptom duration, red flags captured and attached to scheduled appointment
Provider availability aware
Calls routed based on ModMed schedule, not guesswork
Specialty-specific rules
Escalation thresholds and routing logic customized per specialty group
The AI asks the caller's chief complaint and checks ModMed for available providers with matching specialties. Your triage rules (e.g., 'chest pain always goes to cardiology') also factor in. The system routes based on availability, specialty match, and urgency.
If your on-call provider doesn't answer or is unavailable, the AI escalates per your backup rules—to another provider, an urgent care, or an emergency department, depending on severity.
Yes. If a patient has a standing provider in ModMed, the AI prioritizes routing to that provider if available. Otherwise, it uses specialty and availability.
The AI's structured intake note, including chief complaint, symptom duration, red flags, caller mood/tone, and any prior history the AI retrieved from ModMed. Call recording is available if needed.
Yes. Your team defines escalation thresholds, backup routing, and specialty-specific logic during setup. Rules can be updated anytime without touching the AI system.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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