Overflow Coverage
Internal medicine practices field heavy call volume during business hours. When your staff is booked, calls go unanswered and new patients hang up. MedReception's AI receptionist handles overflow calls instantly, captures patient information and appointment requests, and escalates urgent cases, freeing your team to focus on patients in the exam room.
By MedReception AI, physician-built by Paul Toomey, MDPublished
When your team is on calls or with patients, MedReception answers. The AI asks for the caller's reason for visit, captures their information, and either books an appointment or flags the call for urgent callback. Your staff never returns to a pile of voicemail.
Every intake is captured on the call as a structured summary, chief complaint, medical history, current medications, insurance information. Your staff reviews it, files it, and the appointment is already in your calendar. No transcription work, no duplicate entry.
You set the rules. Chest pain, shortness of breath, or any symptom your practice defines as urgent gets routed to your on-call provider or front desk immediately. Routine calls queue for callback. Your team handles emergencies first.
Appointment bookings, new patient names, dates of birth, and phone numbers write directly to your EMR. Insurance information and medical history are captured and handed to your staff as a summary, no autonomous chart changes, no clinical decisions made by the AI.
MedReception is built per practice. Your intake questions, urgency rules, routing logic, and EMR workflow are configured by our team during onboarding. You get white-glove setup and a real person to call if something changes. Free lifetime edits mean your AI grows with your practice.
Every call answered
Overflow calls picked up instantly, day or night, no voicemail dead ends
Urgent calls escalated
Your rules route high-priority cases to staff or on-call providers immediately
Structured intake captured
Patient name, DOB, phone, reason for visit, and medical history returned as EMR-pasteable summary
13+ EMR integrations
Appointment bookings and new patient creation write directly to your system
Yes, if you use athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, or Nextech. The AI books the appointment and creates a new patient record with name, date of birth, and phone number. If you use a different EMR, the AI captures the booking request and your staff enters it into your system. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Chief complaint, medical history, allergies, current medications, and insurance information are captured on the call and returned as a structured summary. Your staff reviews it, approves it, and files it into the patient's chart. The AI does not write clinical notes or make changes to the medical record.
During onboarding, you tell our team which symptoms, conditions, or caller statements should trigger an urgent escalation. The AI follows those rules on every call. If a caller mentions chest pain or any symptom you've flagged, the call routes to your on-call provider or front desk immediately. Routine calls queue for callback during business hours.
Yes. MedReception answers calls 24/7. After hours, the AI takes a message, captures patient information, and flags urgent cases for your on-call team. During business hours, overflow calls are handled the same way, freeing your staff to focus on patients in the office.
MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA. Call recordings and transcripts are stored securely. All patient information captured during the call is encrypted and handled according to your practice's compliance requirements.
Related
How Missed Calls Cost Medical Practices Patients and Revenue
Missed calls are a silent revenue killer for medical practices.
Related
Phone Accessibility as a Patient Acquisition Growth Lever for Medical Practices
Practices with accessible phone systems make it easier for new patients to book and give them a reason to stay.
Implementation
AI Receptionist + Greenway: How Handoff Works
MedReception AI captures caller information, appointment requests, and medical history during the call and returns a structured, copy-paste-ready…
Related
Never Lose a PT Call or Patient Intake Again
Physical therapy practices field high call volume during peak hours.
Related
Missed Call Capture for Medical Practices
AI-powered missed call capture ensures no patient inquiry goes unanswered.
Related
Missed Calls AI Capture for Medical Practices
Ensure every incoming call is answered and logged, day or night.
Next step
Revenue lost to missed calls
What unanswered calls cost a practice.
Next step
Primary care practices
How call handling differs for primary care practices.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
