Call Handling
Stop losing patients to missed calls. MedReception's AI receptionist captures every incoming call—during business hours and after hours—ensuring no patient inquiry goes unanswered and appointment requests are logged instantly.
Patients reach a live-sounding AI receptionist instantly. If they're calling to schedule, confirm an appointment, or report symptoms, the system captures the full interaction—name, phone, chief complaint, and scheduling preference—and routes it to the right staff member.
Missed calls directly translate to lost appointments and lost revenue. By capturing every call, you recover patients who would have called a competitor. New patient inquiries are answered before they hang up.
Your front desk isn't tied up answering routine calls. The AI handles volume, qualification, and data entry. Staff review structured summaries and focus on complex scheduling, clinical support, and patient care.
Every call is recorded, timestamped, and searchable. Your team can review the interaction, confirm what was promised, and maintain a HIPAA-compliant record of patient contact.
Every call answered
No more dropped calls, voicemail dead ends, or busy signals
Appointment bookings and new patient details logged
Appointment date, time, patient name, DOB, and phone sync to your EMR; clinical details and symptoms returned as structured summaries for staff review
Urgent calls escalated
Chest pain, severe bleeding, and priority symptoms routed to staff or emergency protocols in seconds
Named EMR integrations
Works with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
The AI receptionist answers and captures their information. Depending on your settings, it can offer urgent care directions, confirm they'll be called back first thing, schedule an appointment for the next available slot, or escalate to an on-call provider. All details are logged for your team.
Yes. Appointment details (date, time, patient name, phone, reason for visit) are written directly to your EHR. New patient information (name, DOB, phone number) also syncs. Your staff can review and confirm before the patient arrives. Clinical details and symptoms are captured as structured, EMR-pasteable summaries for staff to review and file.
The AI recognizes tone and complexity. If a call requires human judgment—a patient with an unusual complaint, billing issue, or emotional need—the system flags it for immediate staff transfer or callback. Nothing is forced to automation.
All calls are encrypted end-to-end. Recordings and transcripts are stored on HIPAA-compliant servers. Access is logged and audited. Your staff controls who can listen to or review call records.
Fully. You can set the greeting, define which calls are urgent, choose whether to offer scheduling or just capture information, and route calls to specific staff members or departments based on caller need. MedReception is custom-built per client with free lifetime edits and optimization.
The AI receptionist runs 24/7 for a fraction of the cost of a full-time staff member, with no benefits, payroll, or training overhead. Implementation is typically complete within 1–2 weeks.
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Implementation
AI Receptionist EHR Integration Guide
Learn how to connect MedReception to your existing EMR system.
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Missed Call Capture for Medical Practices
AI-powered missed call capture ensures no patient inquiry goes unanswered.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
