Call Capture
Stop losing patients to missed calls. MedReception's AI captures, documents, and responds to every inbound call—day, night, and during staff breaks—ensuring no opportunity is lost.
Patients never reach a dead voicemail or disconnected number. Every call is answered, documented, and actioned by your team the moment it comes in.
AI captures caller intent, demographics, and scheduling preference during the call. Staff receive a ready-to-review summary—no re-questioning needed.
New patient demographics and appointment bookings are written directly to your EHR. Existing patients are matched automatically. Clinical details from the call are returned as a structured summary for your team to review and file.
Urgent calls bypass queues and route to available clinicians or on-call staff. Routine inquiries are documented for callback during business hours.
Missed calls represent lost appointment slots and new patient revenue. AI capture converts those missed moments into booked appointments and intake data.
Every call answered
Day, night, weekends—no voicemail dead ends
Urgent calls escalated
Critical cases routed to on-call staff immediately
Patient data structured
Caller info captured and returned as EMR-ready summary
Named EMR integrations
Appointment bookings and demographics written to your EHR
Calls logged forever
Complete call history searchable and compliant by design
MedReception's AI answers the call immediately. It captures the caller's name, reason for contact, urgency level, and scheduling preference. The call is logged and returned to your team as a structured summary for callback or action during business hours. Urgent calls can be escalated to on-call staff in real time.
The AI uses clinical keywords, call context, and caller tone analysis to flag urgent needs—such as chest pain, difficulty breathing, medication refill emergencies, or post-operative complications. These calls are immediately escalated to your medical team or on-call provider, depending on your routing rules.
Appointment bookings and new patient demographics are written directly to your EHR if you use athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, or ModMed. Existing patient calls are matched to their charts automatically. Clinical details from the call—such as chief complaint, symptoms, and medical history—are returned as a structured, staff-reviewed summary for your team to enter into the medical record.
No. MedReception augments your team. AI handles call volume surges, after-hours coverage, and initial intake—freeing your staff to focus on complex patient interactions, scheduling optimization, and relationship building. Most practices see their team become more efficient, not smaller.
The AI recognizes this preference during the call and can connect the caller to an available staff member immediately, or schedule a callback with a team member during business hours. No patient is forced to interact only with AI; they always have the option to speak with your staff.
Yes. All calls are encrypted, stored securely, and access is role-based. Call recordings and transcripts are maintained in a HIPAA-compliant audit trail. MedReception meets or exceeds BAA requirements for US practices, and PIPEDA/PHIPA for Canadian practices.
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See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
