Call Management
Eliminate missed calls and abandoned messages with MedReception's AI-driven call capture system. Every inbound call is answered, triaged, and routed to the right place—day or night, no voicemail dead ends.
Abandoned calls represent lost appointment bookings and patient relationships. AI reception ensures every caller is captured, qualified, and booked or scheduled for callback.
Call details, patient demographics, chief complaint, and intent are captured on the call and returned as a structured summary. Staff review and file into the EMR—no duplicate data entry.
The system identifies urgent calls (chest pain, severe symptoms, pharmacy requests) and routes them to an available clinician or emergency protocol in real time.
Your staff isn't holding calls all day. The AI handles intake, routing, and scheduling while your team focuses on in-person care and other admin work. Every call is documented for compliance.
Every call answered
Day or night, no voicemail dead ends
Urgent calls escalated
Clinical flags detected and routed immediately
Structured intake captured
Caller info, demographics, and intent on every call
Appointment bookings and new patient demographics
Sync to EMR; call summaries returned as structured summaries for staff review and filing
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
MedReception AI answers every inbound call in real time. The system greets the caller, identifies their intent, captures their information, and either books an appointment, escalates to a clinician, or schedules a callback. There is no voicemail queue—every call is handled live.
The AI detects clinical urgency (chest pain, severe bleeding, allergic reaction, shortness of breath, etc.) and immediately escalates to an available clinician or follows your emergency protocol. The call is never held in a queue.
Appointment bookings and new patient demographics (name, DOB, phone) sync directly to your EMR. Call summaries, chief complaints, and patient-provided information are captured on the call and returned as structured, readable summaries that your staff reviews and files into the patient record—ensuring accuracy and compliance.
Yes. MedReception provides 24/7 call capture and handling. After-hours calls are captured with full context, and the system can route them to on-call providers, create voicemail summaries, or schedule morning callbacks—all configured by your practice.
MedReception works with athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed, and standard medical phone systems. Integration is secure, HIPAA-compliant, and typically requires only a SIP gateway or phone forwarding setup. Our implementation team handles the technical setup.
Callers can request a human at any time. The AI transfers them to an available staff member, or if the office is full, the call is queued with priority based on urgency. The full call history and captured information is available to your staff before they pick up.
Related
Missed Calls Patient Loss Revenue
Understand the revenue and relationship impact of abandoned calls and how capture changes patient acquisition.
Related
Phone Accessibility Patient Acquisition Growth
Learn how always-available phone access builds patient trust and increases new patient bookings.
Comparison
Ivr Replacement Call Abandonment Reduction
See how AI reception replaces frustrating phone trees and eliminates callers hanging up before speaking to staff.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
