Staff Control

The AI Makes the Call and Captures the Answer — Your Team Decides What Goes on the Schedule

For practices that want the dialing automated but not the schedule: what the confirmation call may do on its own, what it hands back for review, and exactly where the human approval step sits.

AI calls every scheduled migraine patient 24 hours before appointment; captures confirmation or reschedule request
Rescheduled appointments are captured during the AI call; staff review and book into your schedule, no autonomous rebooking
Patients who can't attend are offered alternative slots or added to a same-day wait list during the call, as options rather than commitments
Confirmation status is captured and flagged for staff; your team sees who's committed and who needs follow-up
Patients who confirm receive a brief reminder of appointment time, location, what to bring, and any pre-visit preparation
Failed confirmation attempts (wrong number, no answer) are flagged for staff to call the patient directly

How it pays back

The Dialing Is Automated, The Schedule Is Not

The AI captures the patient's preferred time and any reschedule request in a structured summary flagged for your staff. Your team reviews it and books the new appointment, so nothing appears on your calendar that a person did not put there.

Your Team Knows Before The Day Starts

Your provider and staff arrive knowing who's confirmed, who's asked to reschedule, and who still needs follow-up. No last-minute scrambling to find something to do with an empty hour.

The Slot Is Still Offered Immediately

When a patient says during the call that they can't attend, alternative times are offered right then. Many patients pick one on the spot; your staff books it, and the slot is filled within the day instead of lost.

What The Call Could Not Settle Is Escalated, Not Hidden

Failed attempts are flagged for staff follow-up the same day. What patients mention along the way — transportation, cost, symptom control concerns — is logged and available to your clinical team to address proactively.

Rescheduled slots captured during the call

Patients who can't attend are offered alternatives immediately; staff review and book the new appointment

Confirmation status visible to staff

Your team knows who's committed before the appointment day; no surprises

Missed calls escalated

Failed confirmation attempts flagged for staff follow-up same day

Frequently asked questions

Will the AI rebook patients without our approval?

No. The AI captures the patient's preferred time and any reschedule request in a structured summary flagged for your staff. Your team reviews it and books the new appointment into your EMR and calendar; there is no autonomous rebooking.

What is the AI allowed to do on its own during the call?

It places the call, states the appointment details, captures whether the patient is coming, offers alternative slots or a wait list place if they are not, and records what the patient said. Anything that changes your schedule comes back for staff review.

What happens if the AI can't reach a patient?

After a set number of attempts (typically 2–3), the call attempt is logged as unsuccessful and flagged for your staff. A team member can then make a personal call to confirm or reschedule.

What if a patient is in an acute migraine when the AI calls?

The AI detects if the patient is unwell and can offer to reschedule immediately without pressing for confirmation. The system flags this for your staff, and a team member follows up with a brief call to ensure the patient has urgent resources or scheduled acute care if needed.

Can the call collect insurance or medication updates for staff to action?

The AI can ask if there have been any changes to medications or insurance. Updated information is captured in the call summary and flagged for staff review. Insurance card photos and driver's license updates are typically handled at check-in or during the clinical call.