Patient Onboarding
New migraine patients often call without existing records. MedReception captures chief complaint, migraine onset and pattern, triggers, prior treatment attempts, comorbidities, and current medications on the call, creates the new patient record in your EMR, and books the initial appointment—all in one interaction.
Instead of starting from scratch at the appointment, your provider reads a structured migraine history—onset, pattern, triggers, what's been tried, comorbidities—and can walk in ready to move toward diagnosis and treatment decisions. The first appointment is focused, not investigative.
Patients who spend time on intake, receive a confirmation text with appointment details and pre-visit instructions, and know they'll be understood are more likely to show up. The friction of forms and callbacks is gone.
Paper or portal-based intake often sits unsigned or incomplete. Phone intake during the booking call ensures data is captured, consistent, and immediately available to clinical staff. No chasing patients for missing information.
During intake, the AI asks if the patient has records elsewhere (prior neuroimaging, specialist notes, prior preventive therapy results). Staff can request records proactively, not after the patient misses their first appointment.
New patient history captured on call
Migraine onset, pattern, triggers, and prior treatment documented in real time
EMR record created automatically
Patient demographics and appointment details written to chart; structured intake summary returned for staff review and filing
First appointment booked and confirmed
Appointment date, time, and pre-visit instructions sent to patient instantly
Referral records identified
Staff alerted to request prior imaging, specialist notes, or treatment records
The system recognizes distress and can shorten intake, capturing essentials (name, phone, emergency contact, current symptoms, any red flags). A full history is taken at the first appointment or in a follow-up call when the patient is feeling better. Immediate vs. routine triage happens first.
Yes, the AI captures insurance information during the call. Insurance details are returned as part of the structured intake summary for your billing staff to verify and file. Your team maintains control over insurance data entry and verification.
A complete migraine intake typically takes 5–8 minutes. The AI moves through questions naturally and skips irrelevant branches (e.g., doesn't ask about aura history if the patient has never experienced aura). Patients can provide as much detail as they want; the system keeps the flow.
The AI captures current medications and asks about allergies. That list is returned to your clinical staff as part of the intake summary. Your team reviews for interactions and contraindications before the first appointment. The system does not make clinical decisions about medication safety.
Discrepancies are flagged in the intake summary for your staff to address before the patient is seen. The appointment still books, but your front desk knows there's a verification item to handle.
Process
Patient intake
See how structured phone intake captures complete patient history during the booking call and returns it as an EMR-pasteable summary.
Setup
Configured per specialty
Migraine intake workflows can be customized. Your practice defines which questions are asked, in what order, and how data is prioritized and scored.
Next step
New patient scheduling
How a first-time caller becomes a booked appointment on one call.
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New patient inquiry calls reach a live AI that qualifies urgency, captures intake data, and books the appointment on the spot.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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