Patient Experience

Reduce no-shows for migraine appointments with AI-powered confirmation and reminders

Migraine patients who book on the phone receive appointment confirmation, SMS reminders, and pre-visit instructions. Cancellations are captured and slots re-opened for other patients.

Send appointment confirmation immediately after booking—patient has time and location in their calendar
Deliver automated SMS reminders 24 hours and 1 hour before the appointment
Include pre-visit instructions: bring medication list, note recent triggers, and hydration reminders
Allow patients to confirm, reschedule, or cancel via SMS reply—no phone call needed
If patient cancels, slot is immediately re-opened in your schedule for other callers
Track no-show rates and cancellation patterns in your dashboard to identify high-risk appointment types

How it pays back

Fewer empty slots and wasted chair time

Confirmed patients show up. Cancellations free slots for other migraine calls instead of sitting empty.

Patient arrives prepared

Pre-visit instructions reduce check-in delays. Patients know what to bring and what to expect.

Reduced scheduling friction

Patients confirm or reschedule via SMS. Your staff doesn't spend time on confirmation calls.

Migraine-specific reminders improve compliance

Hydration and trigger-tracking reminders sent before visit help patients arrive ready for evaluation.

Appointment confirmation sent immediately

Patient receives time, location, and pre-visit instructions after booking

Automated SMS reminders 24h and 1h before

Two-touch reminder workflow; patients confirm or reschedule via reply

Cancellations re-open slots in real time

Empty chairs are available for new calls instead of staying blocked

No-show tracking and pattern analysis

Dashboard shows no-show rates by time, provider, and appointment type

Frequently asked questions

How does the patient confirm their appointment?

After booking, the patient receives an SMS with their appointment details and a confirmation link. They can reply with 'YES' to confirm, 'CANCEL' to cancel, or 'RESCHEDULE' to change the time. No phone call needed.

What if a patient cancels after booking?

The cancellation is logged immediately. Your scheduling system flags the slot as open so other incoming calls can be offered that time. Your staff is notified of the cancellation.

Can patients reschedule via SMS?

Yes. If a patient replies 'RESCHEDULE', the AI offers available slots via SMS. The patient picks a new time, and the original slot is released for other patients.

What pre-visit instructions are included for migraine patients?

Instructions typically include: bring a list of current medications and supplements, note any recent migraine triggers, stay hydrated before the visit, and arrive 10 minutes early. Your practice can customize these.

Can the patient choose whether to get SMS reminders?

Yes. During the initial call, the AI asks the patient's communication preference. Some patients prefer SMS; others prefer email or phone calls. Preferences are captured and used for all future reminders.

How do I see no-show patterns?

The MedReception dashboard shows no-show rates by appointment type, time of day, provider, and patient group. You can identify which migraine appointment slots have the highest no-show risk.