Neurology
Migraine clinics run busy schedules with high reschedule rates. MedReception AI sends and receives appointment confirmations, logs reschedule requests, and flags confirmation status in your EMR — so your staff starts the day with a clear picture of who's confirmed and who needs rebooking.
Morning huddle starts with confirmed appointments and reschedule requests logged. Your scheduler can fill gaps and reach at-risk patients before the first appointment time.
Patients confirm or request new times on their schedule. Staff processes a clean list of reschedule needs during business hours instead of trading calls throughout the day.
If a patient can't confirm by the automated call, they can call back after hours and speak to the AI, which logs the message for your team. No patient is ignored because staff was unavailable.
Reschedule data is structured and prioritized by your staff, so your scheduler can match open slots to requesters quickly rather than chasing down voicemails and emails.
Reschedule requests captured
Patient availability and reason logged for staff review
After-hours reschedules answered
Inbound reschedule calls logged and queued, not lost
Confirmation status flagged
Confirmation and reschedule flags noted in your EMR for staff action
The AI initiates a call 24–48 hours before the scheduled appointment. It greets the patient by name, confirms the date and time with the provider, and asks if they can make the appointment. The patient presses 1 to confirm or 2 to reschedule. Confirmation status is logged immediately.
The call is logged as no-answer. Your staff sees this on the morning huddle and can attempt a callback to the patient before the appointment. The AI can also send an SMS reminder as a backup if your EMR integration supports it.
Yes. If they press 2 (reschedule), the AI asks their availability. They can select from your open slots (if available) or indicate a preferred date/time. The request is logged with their name, original appointment, and requested slot for your scheduler to confirm and process.
The AI answers the inbound call, asks for their appointment details and new availability, and logs the reschedule request. Your staff receives a structured list of after-hours reschedule requests the next business morning, prioritized by appointment urgency.
No — the confirmation call is brief: date, time, provider, and 1-2-3 options to confirm, reschedule, or reach staff. If you want to screen incoming migraine symptoms before appointments, that's a separate intake call workflow, designed for new or intake visits.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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