Neurology Workflows

Capture acute migraine calls with instant escalation for status presentations and neurological red flags

Status migraine and acute neurological symptoms demand immediate clinical response. MedReception captures onset, severity, medication history, and red flags on every call and routes urgent cases to your on-call provider in real time.

Real-time detection of status migraine, severe onset, and neurological red flags (vision loss, weakness, speech changes)
Automatic escalation to on-call provider with structured symptom summary and call audio reference
Capture of current medication list, last triptan use, and previous treatment response during acute call
Patient demographics (name, DOB, phone) and new patient flag written to your EMR; insurance details and pharmacy captured as structured data for staff review and prior authorization prep
Urgent callback scheduling when on-call provider unavailable; call logged for immediate clinical review
Routing to your EMR-integrated schedule for urgent appointment booking or provider callback queue

How it pays back

Acute presentations don't wait for voicemail callback

Status migraine, thunderclap-onset, and neurological emergency calls are identified and escalated to your provider in seconds. Patients speak to your clinical team in real time or receive immediate callback.

Medication and treatment history is always captured

The AI records what medications the patient has taken today, their last triptan dose, and what has or hasn't worked before. Clinical staff have context before they call back.

On-call coverage is protected and responsive

Escalations are routed to your designated on-call provider with a structured summary. No missed alerts; no caller hanging up after a voicemail prompt.

Reduces unnecessary ED referrals through fast triage

Patients reach a provider quickly. Many acute migraines resolve with remote guidance or an urgent in-office appointment. Fewer avoidable ED transfers.

Acute flags detected in real time

Status migraine, severe onset, and neurological red flags trigger instant escalation

Medication and trigger history structured

Triptan use, prophylactic meds, and treatment response captured without staff data entry

On-call provider alerted instantly

Urgent call reaches clinician with full context; no voicemail relay loop

Every call documented and traceable

Call log, escalation record, and outcome tied to patient EMR for compliance and continuity

Frequently asked questions

How does the AI know if a migraine call is an emergency?

The AI listens for keywords and patterns: status migraine, thunderclap onset, vision loss, weakness, speech changes, or mention of severe neuro symptoms. These trigger immediate escalation. The AI also notes if the patient says they are heading to the ED or already there.

What happens if the on-call provider doesn't answer the escalation alert?

The call is logged with full context in your system. Staff see it flagged as urgent and can reach out immediately. The system also allows for a secondary on-call contact or nursing triage team if configured.

Does the AI talk to the patient about their migraine symptoms?

Yes. The AI asks about onset (sudden vs gradual), location, severity (1–10 scale), current medications taken today, and any neurological symptoms (vision, weakness, speech). It does not make clinical judgments—just gathers and structures the information for your clinical team to review.

Can I customize what triggers an urgent escalation?

Yes. Your practice defines escalation rules during setup. You can flag certain keywords, pain severity thresholds, or call sources (ED, outside clinic) for immediate routing to your on-call team.

Does this capture insurance and new patient data?

Yes. The AI collects name, date of birth, phone, insurance information, and pharmacy details. Name, DOB, phone, and new patient flag are written to your EMR. Insurance details and pharmacy information are captured as structured data and returned to staff for review and prior authorization preparation.