Migraine Care

Identify and route urgent migraine calls to providers in real time

Detect acute migraine exacerbations, status migrainosus, and neurological red flags during inbound calls. Escalate immediately to on-call providers or emergency protocols without delay.

Recognize acute migraine symptoms: sudden severe onset, escalating pain, aura changes, associated neurological symptoms
Identify status migrainosus (migraine lasting >72 hours) and route to urgent evaluation
Flag red flags: focal neurological deficits, vision or speech changes, fever, confusion, meningeal signs
Route calls to on-call provider, messaging system, or emergency protocol based on time of day and acuity
Provide escalation summary (symptom onset, severity, prior medications given, relevant history) to receiving clinician
Log escalation decision and routing in call record for chart follow-up

How it pays back

No acute calls missed or delayed

Urgent migraine calls are detected and routed to the appropriate clinician—never dropped to voicemail or delayed by busy signals.

Clinical context passed to provider

Escalation call includes symptom onset, severity, prior treatments attempted, and red flags. Clinician has context before picking up.

Status migrainosus identified and managed

The AI recognizes prolonged migraine episodes and flags them for urgent evaluation and possible hospitalization consideration.

Reduced ED referrals and admissions

Early escalation and provider triage may identify cases that can be managed with urgent outpatient intervention, reducing unnecessary ED visits.

Urgent calls escalated immediately

Acute migraine exacerbations routed to on-call clinician in real time

Red flags detected

Neurological changes, status migrainosus, and atypical presentations flagged for urgent review

Escalation context provided

Provider receives symptom onset, severity, and relevant history on transfer

No voicemail for acute calls

After-hours and weekend urgent migraine calls routed directly to on-call protocol

Frequently asked questions

How does the AI know if a call is an acute migraine vs. a routine appointment request?

The system asks screening questions about symptom onset, severity, and whether the migraine is different from usual. Sudden onset, worsening symptoms, new neurological symptoms, or a pain level requiring urgent care trigger acute escalation logic.

What counts as a red flag that needs immediate escalation?

Red flags include: sudden-onset severe headache, focal neurological deficits (weakness, numbness, vision loss, speech difficulty), fever with headache, confusion, meningeal signs (neck stiffness), and atypical migraine patterns. These are escalated to the provider or emergency protocol immediately.

Does the system handle after-hours escalation?

Yes. The AI routes after-hours acute calls to your on-call provider via SMS, phone transfer, or escalation queue you configure. The call is not dropped; it goes directly to urgent protocol.

What information is passed to the provider when a call is escalated?

The provider receives the patient's name and contact info, symptom onset time, pain severity, associated symptoms (nausea, photophobia, aura), any medications already taken, relevant migraine history, and a note flagging any red flags detected.

Is the escalation decision and clinical context documented?

Yes. The escalation event, detection reason, symptoms reported, and routing decision are all logged. A structured summary is generated for your staff to review and file in the patient's chart after the call.