Workflow

Real-time acute call answering for migraine clinics—no voicemail, no hold queues, no missed escalations

Migraine patients calling with acute symptoms expect immediate response. MedReception answers every call during business hours and after-hours, performs rapid triage, and routes severe cases to your on-call provider without delay.

Every call answered immediately by AI receptionist—no IVR menus, no voicemail tag
Rapid symptom triage: captures onset, severity, location, associated neurological signs, and medication response in structured format
Red-flag detection: status migrainosus, first-time severe, altered mental status, focal neurological deficit—routed to provider in seconds
Appointment booking for routine calls: confirmed in your calendar and written to EMR in real time
After-hours escalation: urgent calls reach your on-call provider directly; non-urgent calls queued with full intake summary for morning staff
No training required: AI handles triage logic; your staff only reviews clinical summaries and confirms bookings

How it pays back

Acute calls answered in seconds, not minutes

Migraine patients in acute distress don't wait on hold or hear a voicemail prompt. The AI answers, gathers rapid triage data, and either books a same-day slot or escalates to your on-call provider. Faster response improves patient satisfaction.

Triage rules you control

You define what constitutes 'urgent escalation' for your clinic: severity scale, red-flag symptoms, medication failure thresholds. The AI applies those rules consistently on every call. No judgment calls from staff; clinical criteria drive routing.

Appointment slots filled before staff arrives

During business hours, routine calls are booked and confirmed—slots are filled, patients know when to come in, and your EMR is updated instantly. When staff opens the practice, the schedule is already populated and confirmed.

On-call provider receives alerts, not voicemail

Urgent migraine escalations trigger immediate SMS or call transfer to your on-call provider. No delay in triage; no waiting for someone to listen to a voicemail and call back. Provider has full intake details before the call arrives.

Every acute call answered

No voicemail, no missed escalations

Triage summary in structured format

Symptom onset, severity, neuro signs, medication history—ready for clinical review

Urgent escalations routed immediately

On-call provider alerted in seconds, not hours

Integration with named EMR systems

Booking writes directly to your calendar and patient demographics; intake summaries provided for staff review and filing

Frequently asked questions

What happens if the AI can't understand the patient?

The AI escalates to a human if it detects confusion, distress, or is unable to extract key triage information. Your staff or on-call provider can then talk directly to the patient. The AI also transfers on request—patients can say 'speak to someone' at any time.

Can the AI handle follow-up calls from existing patients?

Yes. If the patient is in your EMR, the AI pulls their prior diagnoses and current medications to provide context for triage. The AI still captures current symptoms and chief complaint in the call summary.

Does the AI make clinical decisions?

No. The AI performs triage only—it captures symptoms and applies your pre-defined escalation rules (e.g., 'if severity > 8/10 or neurological signs present, escalate to provider'). All clinical decision-making and treatment planning happens with your staff or on-call provider.

How does this work after hours if the clinic is closed?

MedReception routes all after-hours calls to your on-call provider or a designated phone line. The AI still captures intake and triage; urgent calls trigger an immediate alert to the provider. Non-urgent calls are stored with full summaries for your staff to review when the clinic opens.

What if the patient doesn't want to talk to the AI?

Patients can transfer to a live human at any time by pressing a key or requesting one. You can also configure the AI to offer a transfer option upfront (e.g., 'Press 1 to speak to our care team now'). The choice is yours based on your clinic's preferred workflow.