Workflow
When an AI receptionist passes a call to your staff, full context travels with it. No patient confusion, no repeated information, no dropped calls.
When a call transfers, staff already know the caller's name, what they need, and why they called. No 'hold on while I find your chart' delays.
Calls involving chest pain, severe symptoms, or emergency language are flagged and transferred immediately. Routine calls are queued in order.
Patients don't have to repeat their problem to multiple people. The AI captured it; staff have it ready.
Faster, context-rich handoffs mean staff pick up sooner and resolve issues faster. Callers stay on the line.
Works with your existing PBX, desk phones, and softphone setup. No new hardware or phone number needed.
Structured call context
Caller name, reason for visit, urgency, and appointment status passed to staff automatically
No repeated information
Patient tells the story once; staff have it ready before answering
Urgent escalation
Emergency symptoms and urgent language trigger immediate staff notification
Staff in control
Intercept any call at any time; AI never forces a handoff
You define routing rules during setup. Calls can be routed by appointment availability, provider preference, department (e.g., 'new patient intake' to the intake coordinator), or urgency (emergencies to any available staff). Staff also have the option to accept or reject calls in real time.
The AI can queue the call, offer to schedule a callback, or—if it's urgent—continue trying available staff. You choose the fallback workflow. For truly critical emergencies, the AI can recommend dialing 911.
Yes. As long as staff have access to the practice's phone system (VoIP, desk phone, or softphone), the AI can transfer calls to them. Context is delivered the same way—on screen or in your practice management system.
Yes. Every call is logged with disposition (handled by AI, transferred to staff, callback requested, etc.), duration, and outcome. Reports are available in the MedReception dashboard and can be exported for compliance or workflow review.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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