Ophthalmology
Ophthalmology practices in Mesa miss calls during exams, surgery, and after hours. MedReception's AI receptionist answers immediately, asks focused questions to identify urgent cases (sudden vision loss, eye trauma, infection signs), routes them to your provider or on-call backup with full context, and books routine appointments directly into your schedule. No staff needed to screen calls; your team handles only the cases that require clinical judgment.
By MedReception AI, physician-built by Paul Toomey, MDPublished
Voicemail catches calls when your team is in surgery, at the slit lamp, or closed. Katie answers immediately and routes urgent cases (flashes, floaters, post-op pain, chemical exposure) to the right provider or on-call backup. Routine calls are booked or scheduled for callback.
Instead of a patient leaving a voicemail and waiting hours, AI asks focused questions about vision loss, eye trauma, or infection signs. Urgent cases are routed with full context so your provider can triage or advise immediately. Routine concerns are logged for morning review.
Staff no longer spend hours returning voicemails or screening calls to decide what's urgent. Appointments are already booked, new patient details are captured, and only cases requiring clinical judgment reach your team. Your team controls the escalation rules and can adjust them anytime.
MedReception is custom-configured for your ophthalmology workflow, urgency rules, and provider schedule. Your team gets white-glove onboarding and a real team to optimize your AI. Edits and updates are free for life.
Every call answered
Day or night, no voicemail dead ends
Urgent cases escalated
Vision concerns routed to your provider with full context
Routine exams booked directly
Contact lens checks, follow-ups, and new patient appointments scheduled without staff intervention
Structured intake captured
Reason for visit and caller details returned as a summary for your team to review
You set the urgency rules. Katie asks focused questions about vision loss, eye pain, trauma, flashes, floaters, or infection signs. If a caller reports a concern that matches your rules, the call escalates to your provider or on-call backup with the full summary. Your team decides what's urgent; the AI follows your protocol.
Yes. MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, Nextech, ChARM, and Amazing Charts. Appointments book directly into your schedule. If you use a different EHR, Katie still answers every call, handles intake, and your staff enter booking requests. Custom integration available: want MedReception integrated with your EHR? We build custom EHR integrations; book a demo and we will scope yours.
Katie answers every call, 24/7. Urgent cases are routed to your on-call provider or backup number. Routine appointment requests are logged and booked into your schedule for morning review. Voicemail is handled inside MedReception, which is HIPAA compliant (verified by Compliancy Group, BAA included).
No. Your existing number stays the same. We register it with MedReception so Katie answers on your behalf. The EHR connection and phone number are ready in 1 to 3 days. Registering the number for patient texting takes about 5 business days.
Managed plans include a monthly block of minutes, then a per-minute rate. There is no setup fee. After your usage settles in the third month, you can move to a reduced-cost annual plan. Book a demo to discuss your practice's call volume and get a quote.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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