Med Spa
Your front desk steps away for lunch and calls pile up. MedReception AI answers every inbound call during your busiest midday window, qualifies new clients on the spot, and books appointments into your schedule without a single missed opportunity. Callers reach a live voice immediately, not a voicemail box.
By MedReception AI, physician-built by Paul Toomey, MDPublished
When your front desk is unavailable, the AI takes over. Callers hear a greeting, answer intake questions, and walk away with a booked time. Your schedule fills; your team gets a break.
Instead of a voicemail or a callback tag, the AI asks about treatment goals, previous experience, budget comfort, and downtime concerns. New clients are pre-screened before your consultant calls them back or they arrive for a consultation.
MedReception is custom-built per client, not plug-and-play. Whether you run one location or multiple centers, your intake script and routing rules are tailored to your workflow. If you change EMR or phone systems later, your AI stays with you. No vendor lock-in, no rebuild.
You set the hours, the questions, the routing rules, and the escalation triggers. Free lifetime edits mean your intake script and workflows evolve with your business without extra cost.
Every call answered
Lunch hour, evenings, weekends: no missed inbound calls
Structured intake captured
Treatment interest, skin concerns, availability, budget, and preferences returned as one summary for your staff
Appointments booked end to end
Callers confirm their time slot on the call; no callback loop
Named EMR integrations
Books directly into your EMR; custom integrations available for others
MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If your EMR is not on this list, Katie still answers every call, captures intake, and your staff enter the booking request into your system. Custom integration available: want MedReception integrated with your EMR? We build custom EHR integrations; book a demo and we will scope yours.
The AI handles rescheduling and cancellations during the same window. Callers confirm their new time or cancellation reason on the call. Your schedule updates and your team sees the change immediately.
Launch takes about one week from signup. Your EHR connection and practice phone number are ready in 1 to 3 days. Registering your number for patient texting takes about 5 business days. Your onboarding team walks you through intake scripts, routing rules, and provider assignment before your first call.
Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA with every US client. Voicemail and intake are handled inside MedReception's secure, encrypted system. Canada practices are covered under PIPEDA/PHIPA; Australia under the Privacy Act and APP.
Yes. Each location gets its own phone number and intake rules. The AI routes callers to the right center based on their request or your availability. All locations report to one dashboard so you see every call across your chain.
Related
AI Patient Intake Forms for Medspa
AI collects detailed intake data during initial call, skin type, treatment goals, allergies, contraindications, previous procedures.
Related
AI Lead Qualification for Med Spas in Bakersfield
MedReception AI answers med spa calls 24/7, asks discovery questions to understand treatment goals and budget, and books consultations directly into…
Related
Never Miss an Evening Call: AI Voicemail Replacement for Med Spas
MedReception replaces voicemail with an AI receptionist that answers your med spa's after-hours calls 24/7.
Related
AI Phone System to Convert More New Clients for Your Medspa
Medical spas lose leads to slow response times and poor caller experience.
Related
Replace Your Medspa Phone System with AI Receptionist
Retire expensive phone trees and hold queues.
Related
Medspa Inbound Call Qualification | AI-Powered Lead Screening
Read the full guide.
Next step
Med spa call handling
How call handling differs for med spas and aesthetic practices.
Next step
Intake captured on the call
Capturing intake details during the call itself.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
