Operations
Front-desk staff at Kareo practices spend hours on the phone booking appointments and explaining policies. MedReception handles routine calls, letting staff focus on check-in and patient care.
Phone volume drops. Staff greet walk-ins warmly, process check-ins without interruption, and have time for genuine patient interactions.
No more misheard names, wrong appointment times, or forgotten messages. The AI captures information once, writes it to Kareo, and the patient gets a confirmation.
If you've considered hiring another front-desk person just to answer phones, the AI may eliminate that need. Existing staff can handle higher workload with less stress.
Phone calls answered by AI
Routine scheduling, callbacks, and information requests handled without staff
Zero Kareo re-entry
Bookings sync directly; staff don't repeat data
Front-desk time freed
Staff focus on check-in, billing, and patient relationships
Call quality improved
Complex issues escalated with context; routine calls resolved first contact
Most callers don't mind if their call is answered promptly and their issue is resolved. The AI is courteous, professional, and handles routine work efficiently. For callers who prefer a human, the AI can transfer them to staff. Complex or sensitive calls are escalated automatically.
Yes. During setup, we train the AI on your policies, payment expectations, and referral workflows. The AI can explain copay amounts, note insurance questions for staff follow-up, and explain your referral requirements. If a question is outside its scope, it escalates.
The AI will ask for clarification or repeat back what it thinks it heard. If the caller is still unclear, the AI can say 'Let me connect you with our team' and escalate to your staff. The call history and context are available so staff can help immediately.
There's a short ramp-up where staff get comfortable with the system and the AI learns your specific patterns. After that, the phone burden drops noticeably because routine calls are handled automatically.
Absolutely. You control the routing rules. Early on, you might have the AI handle only appointments. Over time, you can expand to callbacks, information requests, and other routine work as you gain confidence.
Workflow
Front desk workload
See how AI call handling reduces front-desk phone volume and stress.
Next step
How appointments get booked on the call
Booking, rescheduling and calendar rules the receptionist applies on every call.
Next step
Kareo call handling
How the receptionist works alongside Kareo.
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