After-Hours
After-hours calls are triaged, routed to on-call providers or voicemail, and logged for your Kareo record. No more unanswered calls or lost urgent messages.
The AI asks about the reason for the call, assesses urgency, and pages or texts the on-call provider if needed. Patients know someone on your team is aware.
Every after-hours call is logged with the patient's name, contact info, and message summary. Staff see a prioritized list instead of a voicemail inbox and scattered notes.
If a caller wants to book a Friday afternoon appointment, the AI captures it, offers a callback time, and queues it for staff to process first thing Monday using your Kareo calendar.
The AI respects your on-call schedule and escalation rules. Messages reach the right provider without manual routing.
Every call answered day or night
No voicemail dead ends after hours or on weekends
Urgent calls escalated immediately
On-call provider contacted based on your Kareo protocols
Call logs stored and searchable
Staff review and act on messages the next morning
Callback promises tracked
Appointment requests and patient messages queued for follow-up
During setup, we configure your on-call schedule and contact details—phone numbers, SMS addresses, escalation rules. The AI references this when an urgent call comes in.
The AI asks about the reason for the call and key details. You define your own urgency thresholds and escalation triggers during configuration, and the AI applies them consistently.
The AI retries according to your protocol—SMS backup, secondary provider, or recorded message for the patient with emergency instructions. All attempts are logged.
Yes. For non-urgent after-hours calls, the AI records the message, offers a specific callback window based on your Kareo schedule, and queues it for staff the next morning.
Call logs and messages are linked to the patient's record or flagged for staff to attach. This keeps after-hours contact history in Kareo for reference.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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