Operational

Replace your IVR and reduce staff burden—AI receptionists handle intake, triage, and scheduling

IVR systems route calls but leave staff to answer, intake, and book. AI receptionists complete intake, assess urgency, and confirm appointments—freeing staff to focus on patients.

IVR routes calls to staff; AI receptionist completes intake, triage, and appointment confirmation before transferring or escalating
Staff are no longer answering cold calls, repeating questions, or manually entering patient data. They receive qualified, documented calls and new patient records ready to go
AI receptionists capture chief complaint, medications, allergies, and insurance during intake—structured and ready for staff to review and file
Urgent calls are flagged and routed to the right person immediately. Non-urgent bookings are completed without staff involvement
Your team's time shifts from phone-heavy intake to chair time, clinical decisions, and care quality

How it pays back

Intake completed before staff picks up

The AI receptionist gathers demographics, insurance, chief complaint, and medications. Your staff receives a call or chart summary—not a list of questions to repeat.

Urgent calls routed with context

Chest pain? Severe allergic reaction? Suicidal thoughts? The AI flags it, escalates to the right staff member or nurse line, and provides full summary. Staff doesn't have to triage cold.

Routine appointments booked without staff touch

Existing patient calling to reschedule or a new patient requesting a wellness visit? The AI books it, confirms it, and adds it to the schedule. Staff only handles the exceptions.

Structured, searchable call summaries

Every call produces a summary: patient demographics, reason for call, urgency level, booking status. Your staff can search, audit, and follow up quickly.

Call intake completed before handoff

Staff receives qualified call or booking confirmation, not a cold transfer

Urgent calls escalated with full context

On-call provider or nurse gets summary and urgency flag immediately

New patient demographics and appointment details added to your schedule

Booking and patient contact information written to EMR; clinical details captured as structured summary for staff review

Staff time freed for clinical work

No more phone-heavy intake, no manual data entry, no scheduling conflict resolution

Frequently asked questions

If the AI handles intake, what do staff do on the call?

Staff focus on clinical conversation, answering medical questions, addressing concerns, and building the care plan. They don't repeat demographics or spend time on scheduling—the AI already handled that.

Can the AI receptionist handle complex patient requests (e.g., prior auth, billing questions)?

The AI can document the request and escalate it with context to the right staff member (billing, prior auth specialist, care coordinator). Complex issues still go to staff—but with full documentation, not a cold transfer.

What if a staff member is on the phone with a patient and another call comes in?

The AI receptionist answers the incoming call, qualifies it, and either books it, escalates it, or places it in a smart queue for the next available staff member. No caller hears a busy signal.

How do staff know what the AI captured during intake?

The call summary appears in the patient's chart (or in MedReception's portal) before the staff call connects. Staff can review it, add notes, and file it—or ask the patient follow-up questions.

Does the AI receptionist take over front-desk roles?

The AI handles call intake and scheduling. Your front desk still checks patients in, manages the waiting room, and handles in-person patient interaction. The AI frees them from phone duty so they can focus on the front desk.