AI Call Routing
MedReception AI routes and triages patient calls for US, Canada, and Australia practices. InTouchNow runs NHS Total Triage for UK GP surgeries.
MedReception AI handles call routing and triage under HIPAA, PIPEDA, and the Australian Privacy Act, alongside EMRs like athenahealth, eClinicalWorks, Epic, Elation, and Tebra. InTouchNow serves UK GP surgeries with NHS Total Triage and integrations like EMIS and SystmOne. If your practice is UK based, InTouchNow is the closer fit.
Katie and Annie listen for red-flag symptoms and time-sensitive reasons for calling, then follow the escalation path your clinicians wrote: page on-call staff, hand to a live line, or direct the caller to emergency services. The AI never diagnoses and never makes a clinical decision on its own.
Calls are routed by reason for visit, department, and provider preference, so patients reach the correct person without transfer loops or long holds. For established patients, you can set rules that favor continuity with their usual clinician when that provider or their team is available.
Each routed or triaged call ends with a structured, EMR-pasteable summary of who called, why, what was decided, and what happens next. Your staff review it and paste it into the chart. MedReception AI makes no autonomous changes to any patient record.
Sub-Second Answer
Katie picks up in under one second, every call, with unlimited concurrency
Protocol-Driven Escalation
Red flags follow the triage and on-call rules your clinicians define
Continuity Routing
Established patients can be steered to their usual provider or department
EMR-Pasteable Summaries
Every call yields a structured note your team drops into the chart
No, and it does not need to. InTouchNow is a separate UK and NHS focused AI voice platform that runs Total Triage for GP surgeries and integrates with systems like EMIS, SystmOne, and Accurx. MedReception AI is a distinct product built for practices in the United States, Canada, and Australia. If you are a UK GP surgery, InTouchNow is likely the better fit.
Routing follows rules you configure: the caller's stated reason for visit, the department or provider they need, whether they are an established patient, and how urgent the call is. Katie matches the call to the right destination on the first attempt, cutting transfers and holds. You control the logic; the AI applies it consistently on every call.
Yes. Katie and Annie listen for red-flag symptoms and time-critical reasons for calling and follow the escalation path your clinicians defined, whether that is paging on-call staff, transferring to a live line, or directing the caller to emergency services. The AI flags urgency and routes accordingly. It does not diagnose or make clinical decisions.
Annie covers after-hours call routing and triage. She applies your triage tree, captures a structured message, and pages on-call staff only for genuine urgencies you have defined. Non-urgent callers get clear next steps or a scheduled callback. Each call produces a summary your team reviews the next morning.
No. MedReception AI never makes autonomous changes to a patient chart. Every routed or triaged call ends with a structured, EMR-pasteable summary that your staff review and paste into athenahealth, eClinicalWorks, Epic, Elation, Tebra, or your system of record. A human stays in control of what reaches the chart.
Capability
AI Call Routing
See how MedReception AI routes calls by provider, department, and urgency for US, Canadian, and Australian practices.
Scenario
After-Hours Coverage
How Annie handles overnight triage, message-taking, and on-call escalation when your office is closed.
Comparison
MedReception AI vs InTouchNow
An honest side-by-side of the two platforms and which markets and workflows each one actually fits.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
