EHR Integration

Integrate AI-Powered Call Booking with Your InTouchNow Appointment System

MedReception AI works alongside InTouchNow to book appointments from phone calls, reduce manual entry, and improve scheduling accuracy while keeping your familiar platform.

AI handles inbound calls and confirms appointment details with callers
Booked appointments sync directly to InTouchNow calendar in real time
New patient demographics (name, DOB, phone) captured and synced to InTouchNow; insurance and health details returned as structured summary for staff review
Double-booking prevention through live calendar access during AI call
Automated appointment reminders and no-show reduction workflows
Callback queue management for callers when no slots are available

How it pays back

One-Step Appointment Booking From Phone Calls

Callers confirm their appointment slot directly with the AI while on the phone. The booking flows instantly to InTouchNow—no staff re-entry, no data loss, no follow-up calls.

Real-Time Calendar Access Prevents Conflicts

MedReception AI reads your InTouchNow schedule live during every call, ensuring no double bookings and accurate time slot confirmation for callers.

New Patient Intake Without Staff Delay

First-time callers provide name, DOB, and phone on the call. These demographics sync to InTouchNow. Insurance and health details are captured and returned as a structured summary for your staff to review and complete in the EMR.

Appointments synced to InTouchNow

Real-time booking confirmation with zero manual entry

New patient demographics synced

Name, DOB, phone flow directly to InTouchNow patient roster

Live calendar conflict prevention

AI reads schedules during calls to avoid overbooking

Structured intake summaries

Insurance, history, and health details captured for staff review

Frequently asked questions

Does MedReception AI work with InTouchNow's API?

Yes. We integrate with InTouchNow's appointment and patient management APIs to sync bookings, new patient demographics, and calendar access in real time.

What if a caller wants to book an appointment but all slots are full?

The AI can add them to a callback queue, schedule a waitlist callback, or offer alternative time slots based on your configured availability. Staff can then reach out to confirm when a slot opens.

Can insurance information captured on the call be added to InTouchNow?

Insurance details are captured on the call and returned to staff as a structured summary. Your team reviews and enters them into InTouchNow to ensure accuracy before any clinical use.

How does the AI handle InTouchNow provider schedules with lunch breaks and blocked time?

MedReception AI reads all InTouchNow schedule rules—provider availability, lunch blocks, telehealth slots, and buffer times—and only offers valid openings to callers.