AI Phone System
InTouchNow serves many medical practices, but modern AI phone systems now offer smarter call routing, faster patient intake, and deeper EHR integration. Discover how MedReception AI delivers intelligent call handling designed specifically for healthcare workflows.
Calls are analyzed in real time to identify urgent cases, routine scheduling, and follow-up needs—then routed to the right staff or resolved by AI.
Instead of repeating information at check-in, patients provide demographics, symptoms, and history on the call. The summary is returned to your staff for review and filing.
Appointment bookings and new patient demographics (name, DOB, phone) write directly to your EHR. Clinical data—history, allergies, symptoms, chief complaint—is captured as a structured, EMR-pasteable summary for your team to review and file. Custom-built per client, not plug-and-play.
Every call is HIPAA-aware. Patient data is encrypted, stored securely, and accessible only to authorized staff through a secure portal.
Intelligent call routing
Triage by urgency and patient type automatically
Structured intake on every call
Demographics, history, and reason for visit captured
Named EMR integrations
athenahealth, eClinicalWorks, Epic, Elation, Cerbo, Hint, Tebra, AdvancedMD, ModMed
HIPAA-compliant by design
Encrypted calls, secure portal access, audit-ready
Urgent calls escalated instantly
No delays for emergencies or critical issues
InTouchNow handles call answering and scheduling. MedReception AI goes further: it performs intelligent call triage, captures structured patient intake during the call, and writes appointment bookings and new patient demographics directly to your EHR. Clinical data is returned as a structured summary for your staff to review and file. This eliminates manual data entry and improves first-call resolution. MedReception AI is custom-built per client, not plug-and-play, with white-glove onboarding and FREE LIFETIME edits and optimization.
Appointment bookings, new patient creation, and patient demographics (name, DOB, phone) write directly to your EHR. Clinical data—history, allergies, symptoms, chief complaint—is captured as a structured summary for your staff to review and file. This keeps control in your hands while eliminating repetitive data entry.
Yes. The AI recognizes urgency signals during the call and escalates to live staff immediately. Emergencies and critical patient issues never wait in a queue.
Yes. All calls are HIPAA-compliant, encrypted end-to-end, and stored securely. Staff access patient data through a secure portal with role-based permissions and full audit logging.
Typically 1–2 weeks for most named EMR integrations (athenahealth and eClinicalWorks often 1–3 weeks; others 3–6 weeks). We connect your EHR, configure call routing and intake workflows, train your team, and go live. Your IT team manages the integration; we handle setup and support.
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