Clinical Workflow
AI gathers procedure history, current medications, imaging details, and contraindications during intake calls. Eligible candidates are booked; ineligible or complex cases are flagged for provider review before confirmation.
If a patient reports recent infection, uncontrolled blood sugar, or active anticoagulation that would delay the procedure, staff know this before booking—avoiding wasted appointment slots.
AI captures current medications (anticoagulants, steroids, biologics) so your team can determine pre-procedure pause requirements before the patient arrives.
Caller describes recent MRI or CT findings relevant to the procedure. Staff review this summary and can request imaging records if needed before the appointment.
Whether the patient had a previous epidural, facet injection, or ablation—and how they responded—is documented so providers can adjust their approach or patient expectations.
When eligibility is confirmed upfront, patients attend their appointments. Complex cases are flagged so your team can call ahead to discuss any additional requirements.
Procedure history captured
Prior interventions, outcomes, and response to treatment documented on first call
Medication and allergy screening
Anticoagulants, biologics, NSAIDs, and contraindications identified before booking
Imaging details documented
Recent MRI, CT, or X-ray findings recorded in clinical summary for staff review
Structured clinical summary
Pre-screening results returned as a pasteable note for your staff to review and file
The AI gathers clinical data and flags red flags or complex scenarios. Your providers retain final eligibility judgment. Straightforward cases are booked; anything unclear is marked for provider review before confirmation.
The AI asks for descriptions (e.g., 'blood thinner', 'steroid injection', 'pain pill') and may ask when they last took it. If details are missing, your staff follow up with the patient or request records before the procedure.
Your team configures the AI with your clinic's pre-procedure protocols (e.g., stop warfarin 3 days before, hold NSAIDs 1 week before). The AI flags these during the call so staff can counsel the patient.
The AI documents the imaging timeline and age. Your providers decide if more recent imaging is needed based on your protocols and the time elapsed.
The call is flagged as ineligible for immediate booking. Your staff call the patient to reschedule once the acute condition resolves, or discuss alternative timing.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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