Intake
New referrals to interventional pain clinics need pre-screening: are they appropriate for your procedures? Our AI conducts structured intake during the initial call, captures pain history and prior treatments, screens for contraindications, and books qualified patients directly into your EMR.
Pre-screening during intake means unsuitable cases (recent surgery, active infection, warfarin without reversal) are identified before the visit, so your provider's time goes to candidates who can actually proceed.
Structured intake captures all needed history upfront. Your staff don't have to re-contact the patient for imaging details, medication lists, or allergy clarification—the summary is ready for provider review on arrival.
When new patients come in with full intake already documented, fewer have to be rescheduled or re-evaluated because information is missing.
Insurance info captured during intake is returned to your staff as a structured summary, so prior-auth requests can be submitted right away instead of after the patient arrives and slows the workflow.
Structured intake captured
Pain history, prior treatments, imaging, medications, and allergies recorded on the call
Patients booked to EMR
New demographics and appointment booking sync to your system; intake summary provided for staff review
Prior-auth ready
Insurance data captured and returned for your team to file immediately
Appointment confirmed
Qualified patients booked directly; eligible for pre-op instructions
We configure questions based on your protocols. Typical topics: pain location, onset, duration, severity, prior injections or surgeries, current medications, allergies, anticoagulation status, and whether imaging (MRI/CT) has been done. You define the full questionnaire.
We set up rules: contraindications (active infection, uncorrected coagulopathy, certain medications) trigger flags for provider review. But the AI doesn't diagnose or make clinical decisions—it captures and flags; your provider makes the final call.
No. The AI captures insurance details and returns them as a structured summary for your team. Your staff verify coverage and submit prior-auth requests. This protects your practice from billing errors and keeps authorization compliance in your hands.
The AI can flag key concerns (no imaging on file, high bleeding risk, prior adverse reaction to steroids) for your provider to review before the patient is confirmed. But your provider always makes the final eligibility decision.
The AI returns a structured summary for your clinical staff to review, add notes if needed, and file into the chart for the provider to see during the consultation. Appointment details and patient demographics sync to your EMR; the intake summary is provided as a document for staff review and filing.
Yes. You can configure separate intake paths for epidural referrals, joint injections, radiofrequency, etc. The AI routes callers to the right questionnaire based on what they're requesting.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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