Workflow
New patients calling for interventional pain consultation require detailed intake: pain history, previous treatments, medications, allergies, and imaging status. An AI receptionist gathers this information during the initial call and creates a structured summary for your provider to review before the consultation. Patient demographics and appointment bookings are synced to your EMR; clinical intake details are compiled into an EMR-pasteable summary for your staff to file.
Instead of starting the consultation with basic intake questions, your provider reads the structured AI-gathered summary: pain history, medication list, allergies, imaging status, and insurance. Consultation time is spent on clinical assessment and treatment planning, not data collection.
Insurance is verified, imaging status is confirmed, and all intake is complete during the initial call. New patients leave with a confirmed consultation appointment, not a tentative hold.
If imaging is missing, imaging is ordered. If prior auth is pending, your staff requests it immediately. The patient knows what to bring and what to expect before arriving.
All intake happens on one call. No follow-up calls asking 'Can you provide a list of your current medications?' or 'Do you have a copy of your recent imaging?'
Complete medical history captured on first call
Pain history, prior treatments, medications, and allergies documented before provider review
New patient EMR record created with demographics and appointment
Name, date of birth, phone, address, and appointment synced to your system
Imaging status verified upfront
Existing imaging located or new orders placed before consultation appointment
New patient appointment confirmed first contact
Insurance verified, intake complete, and slot locked in during the initial call
The AI asks the patient to provide what they remember during the call. A structured summary is returned to your staff noting 'medication list incomplete—verify at check-in.' Your clinic can request the patient bring medications or medical records to the first appointment, or call the patient's prior provider for a complete list.
Your practice configures the intake to ask about imaging for the pain condition: 'Do you have recent MRI or CT imaging of your lumbar spine?' The AI captures whether imaging exists and its age. If imaging is recent and relevant, your staff requests records. If imaging is missing or outdated, your staff orders the study before the consultation.
No. The AI gathers new patient information through conversation and creates a fresh intake record. If the patient has prior records at your practice, your staff retrieves them and imports relevant history into the EMR after the call. The AI intake summary becomes the first note in the patient's new chart.
The AI captures all medications during the call. The structured summary is returned to your staff and provider before the consultation. Your provider reviews the medication list during their pre-consultation review and can determine if the patient needs medication adjustment or clearance before proceeding with a procedure.
The AI creates the patient record in your EMR during the call using the structured intake data (name, date of birth, phone, address) and books the appointment. Your staff reviews the clinical intake summary after the call and appends additional notes or imaging results as they are gathered. The appointment is synced to your schedule immediately.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
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