Interventional Pain

When your pain patients call with acute flares or procedure bookings, every missed call is a lost case and lost revenue. MedReception answers every call, routes urgent cases instantly, and books high-value procedures without staff callbacks.

Interventional pain practices in Stockton lose calls during peak hours, lunch, and after-hours when patients need same-day slots for epidurals, nerve blocks, and RF ablation. MedReception's AI answers every incoming call, escalates urgent flares to your staff by the rules you set, books appointments directly into your schedule, and captures new patient intake so your providers see complete records. No missed calls. No revenue leakage.

By MedReception AI, physician-built by Paul Toomey, MDPublished Oct 31, 2026

Every call answered day and night by AI trained on interventional pain workflows; urgent calls escalated by your rules, not AI judgment
Patients book epidurals, facet injections, and RF ablation slots directly into your open schedule without staff callbacks
Acute flare calls routed to your clinical staff or on-call provider with structured triage summaries ready to review
New patient intake captured on the call and returned as an EMR-pasteable summary; your staff file it in seconds
After-hours and weekend calls answered with the same AI voice; no voicemail dead ends or patient transfers to competitors
Integrates with your EMR and phone system; launch in about one week with no setup fees

How it pays back

Urgent Calls Route to Your Team, Not Voicemail

Pain patients calling with acute flares or needing same-day slots speak to AI trained on your practice's escalation rules. Calls flagged as urgent are routed to your clinical staff or on-call provider with a structured summary of the patient's chief complaint, pain location, current medications, and history. Your team decides next steps: same-day appointment, ED referral, or callback protocol. No clinical decisions made by AI; escalation and routing only.

High-Revenue Procedure Bookings Happen on the Call

Patients calling to book epidurals, nerve blocks, facet injections, or RF ablation are routed to available slots in your schedule and confirmed instantly. No staff callback needed. Appointment details and patient demographics are sent to your EMR; your staff verify insurance and any pre-procedure requirements. The AI captures medical history, allergies, current medications, and questionnaire answers as a structured summary for your staff to review and file.

Your Practice Controls Escalation and Triage Rules

You define what triggers urgent escalation: call duration, keywords, patient age, previous visit history, or pain severity indicators the patient reports. MedReception routes those calls to your clinical staff or on-call provider in seconds. Routine refill requests, appointment changes, and new patient intake are handled by AI; urgent cases go to your team. You adjust rules anytime during your free lifetime optimization.

No Setup Fees, No Long Contracts, No EMR Lock-In

MedReception is custom-built for your practice and EMR. Launch takes about one week from signup; your phone number and EMR connection are ready in 1 to 3 days. Managed plans include a monthly block of minutes, then a per-minute rate, with no setup fee. After your usage settles in the third month, you can lock in a reduced-cost annual rate. Switch EMRs or add locations anytime; your AI and call rules move with you.

Every call answered

Day, night, lunch, and weekend; no voicemail, no hold queues, no missed revenue

Urgent calls escalated by your rules

Your staff decide next steps; AI routes and summarizes, never makes clinical decisions

Procedure bookings completed on the call

Epidurals, nerve blocks, facet injections, and RF ablation slots confirmed directly into your schedule

Structured intake ready for your EMR

Medical history, allergies, medications, and questionnaire answers captured and pasteable; staff file in seconds

Frequently asked questions

How does MedReception know when a pain call is urgent?

You set the escalation rules. MedReception routes calls based on keywords you choose (e.g., 'severe pain', 'can't move'), patient age, previous visit history, or call duration. Urgent calls go to your clinical staff or on-call provider with a summary of the patient's chief complaint, pain location, medications, and history. Your team reviews the summary and decides next steps: same-day appointment, ED referral, or callback. The AI does not diagnose or make clinical decisions.

Can patients book procedure appointments directly with the AI?

Yes. Patients calling to book epidurals, nerve blocks, facet injections, RF ablation, or other procedures are routed to available slots in your schedule and can confirm their appointment on the call. Appointment details and demographics are sent to your EMR. Your staff verify insurance, pre-procedure requirements, and any clinical notes. No callback needed.

What happens to new patient intake forms?

MedReception captures medical history, allergies, current medications, chief complaint, and questionnaire answers on the call. This information is returned as a structured, EMR-pasteable summary that your staff review and file in your patient record in seconds. Your providers see a complete intake before the appointment.

Does MedReception write to our EMR automatically?

MedReception writes appointment bookings, new patient demographics (name, date of birth, phone number), and appointment changes directly to your EMR. Clinical intake summaries, medical history, allergies, medications, and questionnaire answers are returned as structured text that your staff paste into the patient record. Insurance information and photo ID are captured and handed to staff in the MedReception portal for manual entry. No clinical data is auto-populated; your staff control what goes into the chart.

What if we use an EMR that isn't on your integration list?

MedReception integrates with athenahealth, eClinicalWorks, Elation, Cerbo, Hint, Tebra, ModMed, Practice Fusion, Jane, Office Ally, SimplePractice, TherapyNotes, Accuro, pMD, PS Suite, and Nextech. If you use a different EMR, Katie still answers every call, handles intake, and your staff enter bookings into your system. Custom integration available: want MedReception integrated with your EHR? Book a demo and we will scope yours.

Is MedReception compliant with HIPAA and patient privacy?

Yes. MedReception is HIPAA compliant, verified by Compliancy Group, and signs a BAA (Business Associate Agreement) with your practice. Voicemail is handled inside MedReception, which is HIPAA compliant (verified by Compliancy Group). Patient calls, intake data, and appointment details are encrypted and secured. In Canada, we comply with PIPEDA and PHIPA; in Australia, the Privacy Act and APP.