Your procedure schedule sets your evening call volume — deciding now who answers when the post-injection questions start

The coverage itself does not change — every call is answered either way. What practices usually tune is the triage list: which post-procedure reports escalate that night versus which are captured for the morning. Those thresholds are yours to set and adjust as you learn your own call pattern.

The AI asks structured questions about pain location, severity, swelling, drainage, temperature, and how the patient is tolerating their medication. That information returns as a summary your clinical staff use to decide whether the patient needs urgent in-person evaluation.

They are logged with the caller's details, the medication, and the reason for the request, and placed in the morning triage queue rather than escalated. Your team reviews them in priority order and routes each one to the appropriate clinical or administrative staff.

Your pain management protocols. Practices commonly escalate severe acute pain, suspected procedure complications, medication side effects, and post-operative warning signs, and hold routine requests for morning. The AI applies your list; it does not set it.

Call logs and summaries return to your staff as structured, EMR-pasteable notes. Your clinical team reviews them and files the relevant details into the chart. Appointment bookings and new patient demographic updates write directly to your EMR.