Specialty Configuration
Intake should ask orthopedics about joint pain and injury timeline, not psychiatry's medication history. MedReception configures intake by specialty so the AI asks the right questions.
Your specialty's critical intake data is captured automatically. No patient asked about joint range of motion in a psych intake; no psychiatry patient skipped medication review.
Providers receive a structured intake summary that matches their clinical workflow. A surgeon reviews injury timeline and imaging status; a therapist reviews psychiatric history and risk factors.
Because the AI asks specialty-specific follow-up questions in context, crucial information is captured on the first call. Your staff doesn't need to call patients back for missing surgical history or medication details.
If you run multiple specialty locations (e.g., orthopedics and physical therapy), each gets its own intake configuration. Data quality is consistent within each specialty.
Specialty-configured from day one
Intake questions match your clinical needs
Escalation logic built in
Red flags (e.g., suicidality, acute pain, chest pain) trigger immediate staff alerts
Customizable question hierarchy
Must-ask fields are always included; optional fields vary by urgency
Clinic-wide intake consistency
Multi-provider practices get the same data structure for every patient
Yes. Your practice can adjust questions anytime via the MedReception admin portal. Changes take effect immediately for new incoming calls.
You can configure separate intake profiles per specialty or clinic location. When a call comes in, the AI routes to the appropriate specialty intake based on the patient's department or the scheduler's selection.
Red flags (e.g., suicidality in psychiatry, active chest pain in cardiology, acute spinal trauma in orthopedics) trigger immediate alerts to your staff. The call can be escalated to a clinician in real time.
Yes. You can create a template intake for your specialty (e.g., 'orthopedic trauma intake') and deploy it to multiple locations. Each clinic can customize locally if needed.
No. Because the AI asks questions conversationally and in context, specialty-specific intake feels natural. Patients appreciate being asked relevant questions rather than generic ones that don't match their reason for visiting.
See how MedReception AI handles after-hours calls, scheduling, intake, and patient communication for medical practices like yours.
Want the numbers first? See plans and pricing
